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Supporting Vulnerable Customers in 2024
Discover practical strategies to identify and support vulnerable customers, ensuring your organisation stays ahead of regulatory demands while making a positive impact on those who need it most.
Your Guide to Customer Vulnerability
In 2024, 24% of UK adults are financially vulnerable, a figure influenced by ongoing economic pressures such as rising costs and low financial resilience. Heightened vulnerabilities have driven regulatory bodies to implement new measures to ensure that vulnerable consumers receive the appropriate support from organisations.
In this guide, we provide an in-depth analysis of the key market challenges and sector-specific solutions to help you drive meaningful change. Whether you're in financial services, housing, charity or utilities, this guide equips you with the strategies needed to not only comply with regulatory demands but also to enhance your customer care, build trust, and ensure your organisation is a force for good in supporting those most at risk.
Access the Guide Here
Further Reading