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Housing Association Customer Experience Transformation
FourNet has recently had the opportunity to work on two customer experience transformation projects with UK housing associations.
With very different pain points, both projects had unique challenges and outcomes.
North East Housing Association
FourNet recently worked with an arms length management organisation (ALMO) housing association based in the Northeast of England. It is one of the largest property management organisations in the region, with over 26,000 homes located across the city. It provides high-quality homes and supported accommodation, together with person-centred customer support and a passion for creating local communities that are great places to live.
Non-Profit Housing Association
FourNet recently worked with a non-profit housing association in the Midlands of England. They own and maintain around 21,000 homes, from flats in tower blocks to detached family homes and purpose-built wellbeing schemes for people aged 55+. They believe passionately that everyone has the right to a safe and secure affordable home and that this is the foundation for a successful life.
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