An Introduction to Xdroid

Xdroid is a leading provider of Speech and Voice Analysis technology and has recently been working with a number of police services in the UK, helping them to manage demand and provide a high level of customer service.

The increasing volume of calls and changing customer expectations make it essential to have a solution that provides real-time insights and helps to streamline operations. Xdroid’s innovative voice analytics and sentiment analysis software offers a comprehensive solution for blue light call centres and contact centres.

Features of Speech and Voice Analysis:

  • Get real-time insights into call centre performance and trends to reduce demand and prioritise resources effectively.
  • Gain a clear view of agent performance with key performance indicator (KPI) tracking, enabling informed staffing decisions, training, and coaching.
  • Identify the root cause of customer complaints and dissatisfaction with AI-based emotion detection, and improve the customer experience.
  • Enjoy the efficiency benefits of automated quality management and reduced manual review processes.
  • Rely on the objectivity of AI-based conversation metrics, including emotions, keywords, silence, and more.

Speech Analytics Solutions

Improve Performance for Emergency Services with Voice and AI Analysis

Catch up on our webinar to learn how voice and sentiment analytics can help you understand demand, improve performance and support both call handlers and vulnerable customers in your emergency services control rooms.

Supporting Vulnerable Customers

Contact Centre

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AI and Automation White Paper

AI and Automation

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FCA Consumer Duty Striking the Right Balance

Financial Services

customer experience

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