From inclusive service design to cyber-resilient infrastructure, we ensure that citizens have access to the services they need, when they need them. We design, deliver and optimises services to ensure a frictionless experience for citizens that is delivered in a cost-effective way.
We work alongside more than 30 local authorities across the UK to deliver essential services, improve citizen experience, and shape the future of local Government. Our focus is on making services accessible to everyone, while ensuring your systems are reliable, secure, and continuously improving.
Deliver the services your communities rely on, even under pressure. Our solutions help you improve citizen experience while making every hour and pound go further.
Learn moreWhether someone’s picking up the phone, using a chatbot, or accessing a web form - we help you create seamless, joined-up journeys across every channel, with inclusion built in.
Learn moreGive your teams the systems and insight they need to do their jobs well. From AI prompts to better scheduling, we make it easier to deliver fast, consistent, and supportive service.
Learn moreWe help you automate routine and repetitive tasks, from appointment booking to case updates, so your team can focus on helping the people you serve with more complex needs.
Learn moreEvery citizen interaction is important and we want to make sure you get insights from each one. Our interaction analytics show you what’s really happening in your contact centre, allowing you to spot trends, flag risk, and improve outcomes in real time.
Learn moreKeep systems connected and citizens protected with secure, resilient networking and cloud platforms built for public sector standards and managed in the UK by accredited teams.
Learn moreFrom award-winning vulnerability support, to highly-secure and robust infrastructure used by some of the UK's most critical organisations. We bring the experience, technology and skills needed to help local authorities deliver better, fairer and more resilient public services.
With rising demand and tighter budgets, doing more with less has never been more important. Intelligent automation helps remove avoidable contact and manual processes, freeing up time and resources to focus on what matters most. Streamline service delivery in a way that works for citizens whilst improving access, reducing frustration, and protecting frontline services from cuts.
Learn moreWhen demand outpaces capacity, service quality suffers, particularly for vulnerable citizens who rely on personalised support. By equipping your teams with the right tools, insights and training, you can reduce pressure, prevent burnout, and ensure every citizen receives the care and attention they deserve.
Learn moreDigital transformation is one of best ways of cutting costs, but it cannot mean that some people are excluded by a lack of digital capabilities. Our award-winning approach to customer journeys, ensures that no voices are lost.
Learn moreTrust is non-negotiable in public service. Local authorities are responsible for safeguarding citizen data and ensuring ethical use of technology. Our solutions are UK-hosted, GDPR-compliant, and designed with security at their core, including AI tools guided by responsible LLM use, transparency, and data ethics.
Learn moreResults That Raise Eyebrows
£950k
saved annually
90%
reduction in call wait times
84%
more calls answered per paid hour
4,000
more customer queries resolved weekly
50%
reduction in call abandonment rates
90%
CSAT score
12%
reduction in AHT
50%
reduction in paid sickness
Get a clear picture of why citizens are getting in touch and design services that resolve issues first time, reducing repeat contact and pressure on your teams.
Automatically detect signs of vulnerability during calls and digital interactions and equip your teams with the insight they need to provide timely, appropriate support.
Automate common queries, such as, missed bin collections to council tax updates. Freeing up agents to focus on cases that need a human touch.
Give your teams real-time prompts and access to joined-up information so they can resolve issues quickly, consistently and compliantly - whether online, over the phone, or face to face.
Build resilience into your digital infrastructure and contact platforms, so you can maintain service delivery through disruptions, increased demand or budget constraints.
Optimise shift patterns, balance workloads and maintain quality with workforce management tools designed for remote and office-based teams alike.
Turn conversations into insight with advanced analytics that help you spot trends, monitor service performance, and make data-driven decisions that improve outcomes for citizens.
Proven Local Government Expertise
Our telephony project was a significant one for us as a Council, ensuring our contact centre and telephony services are future proof.
Lorraine Juniper, SCC’s Senior Responsible
Absolutely, unreal improvement.
Robert Clark, Newcastle City Council
Learn How We Can Support You
Complete the form opposite and a member of the FourNet team will be in touch to see how we can help
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