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Putting AI to Work in Housing & Local Government
This roundtable event is designed to equip you with the knowledge and insights to get AI working in your organisation.
You’ll see live demonstrations of Agentic AI in action, including intelligent process automation, conversational AI and real-time agent assist tools. We’ll also show how AI-driven interaction analytics and workforce optimisation are working together to boost efficiency, reduce costs and improve both customer and agent experience. If you’re unsure where to start with AI, this session will give you clear direction and real use cases to take back to your organisation.
Getting Started With AI
AI offers transformative potential for customer service, operations, and compliance, but four barriers keep holding organisations back:
Knowing Where to Start
AI is everywhere, but generic use cases don't help. Teams need relevant, practical examples that apply to their own processes.
Understanding the Cost
With pressure on budgets, any investment needs to show a return. Leaders want to understand how AI can deliver savings, not extra costs.
Linking Data to Action
Speech analytics and reporting tools provide insight, but they're rarely joined up with automation. That means more manual work, not less.
Turning interest into action
Even when there's appetite for AI, the next steps aren't always clear. A lack of structure can mean good intentions fizzle out.
How This Event Will Help
We’ve designed this session to address those barriers head-on, sharing insights, examples, and clear next steps tailored to your sector:
What’s Achievable with AI in Housing and Local Government
Get a clear picture of where AI is being used in your sector today. We’ll share live use cases like auto-summary, the outcomes they’re delivering, and what early adopters have learned; so you can see what’s possible in your own organisation.
How to Build a Cost-Positive Business Case
Discover how AI projects can fund themselves through time savings and service efficiencies. You’ll hear practical advice on calculating value, making the internal case, and unlocking budget-neutral benefits.
Working Demos from Build to Automation
See complete end-to-end demonstrations built specifically for housing and local Government. We’ll show how speech data can trigger automated actions, reducing manual effort and improving service, all within a low-code platform.
Get a Practical Roadmap to Starting with AI
Learn how others are getting started and what a manageable first project looks like. We’ll walk through the key phases, common pitfalls, and offer a discovery session to help you plan your own roadmap.
Agenda
Grab some food on arrival and meet the team before the session kicks off.
More and more we are seeing organisations looking for ways to leverage AI to improve their operations. Whether it’s cutting costs, identifying vulnerable customers, supporting agents in real-time or simply reducing the demand on agents – there’s so much potential. But many organisations don’t know exactly what they want to achieve from AI, and this event aims to give you actionable ideas to implement today.
From funding AI technology, preparing data and equipping AI to support on every channel, this in-depth session aims to show you each step of an AI transformation. Along with the use cases that will deliver true value in housing and local Government, along with worked examples and live demonstrations.
We want you to leave this event with new ideas and a better understanding of the ways you can leverage AI today. James and Ben will share insights into how you can get a project off the ground and get a business case approved. Showing the value it can deliver with data, and ways to get the most from your current estate and resources.
Join us for some post-event networking and drinks.
Register Today & Share a Process That You Would Like to Automate
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