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Your Personalised Report on How Speech Analytics Can Help [COMPANY NAME] Achieve Their Strategic Objectives
We hope to see you at the upcoming Building Societies Annual Conference and in advance of that we have reviewed how we can support [COMPANY NAME].
What's We Have Done for [COMPANY NAME]
Auto Quality Assurance and Speech Analytics give you deep insight into every customer interaction — without the manual workload. These tools help you consistently monitor quality, identify trends, and spot gaps in service, so you can improve performance, support agents, and stay compliant. It’s a smarter, faster way to deliver on your contact centre goals.
To help align this to [COMPANY NAME]'s goals, we have analysed your strategic objectives and highlighted the ways that we can use this technology to achieve them.
Aligning Speech Analytics with [COMPANY NAME]’s Strategic Objectives
“To continue driving positive change in our sector, we remain an active member of campaigning groups... and support sustainable finance, homes and communities.”
Post-call analysis identifies member themes and real-world issues related to sustainability and ethical finance. Call categorisation and auto-summarisation enable Ecology to track support for eco-related goals across interactions and report on engagement to stakeholders and campaign partners.
“Completing the ongoing modernisation of Ecology will ensure we remain responsive, resilient and can succeed as a triple bottom line business.”
Real-time speech analytics highlights member confusion, channel switching, or dropped journeys during system transitions. Auto QA and summarisation reduce manual overheads and support operational resilience by improving audit readiness and process consistency.
“To update our IT systems... make our processes slicker and simpler for Members and colleagues alike.”
Speech analytics reveals process complexity by tracking repeated call drivers, long issue resolution times, and failed self-service attempts. Call tagging supports precise feedback for continuous improvement of digital and telephony journeys.
“To grow our membership in 2025 and beyond... to achieve greater positive impact to deliver on our Purpose.”
Voice of Customer sentiment analysis supports member attraction and retention by uncovering key satisfaction drivers. Emotion detection highlights unmet needs or dissatisfaction early, allowing for proactive service and outbound follow-up.
“We restated our Purpose in 2024... driven to create a greener society.”
Auto QA ensures all service communications reflect values of transparency and impact. Speech pattern detection can track sustainability-related language to ensure brand integrity and ethical engagement.
Come and See Us to Find Out More
We would love to discuss our findings with you at the Building Societies Annual Conference on May 7th and 8th in Birmingham. Come at see is at stand 59, where we are partnering with Target Group.
Get live demonstrations of Auto QA and Speech Analytics and we can review how this technology can help meet [COMPANY NAME]'s strategic objectives.
Book a Meeting
Complete the form below and a member of the Fournet team will be in touch to see how we can help
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