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Introducing Avaya Cloud Office
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Avaya Cloud Office delivers a unified communications as a service (UCaaS) experience that’s intuitive to use and can be accessed by any device, providing the ability to ‘work anywhere’.
With Avaya Cloud Office you can chat with colleagues, make and receive calls, plan and join meetings, collaborate with screen sharing and video and keep your teams on-task, all from a single interface. Collaborate with colleagues via virtual team rooms and use file sharing and task management that enables everyone to contribute and stay up to date.
Benefits
Why FourNet?
FourNet are a Diamond Edge Partner working with Avaya for over sixteen years. Our expertise in transitioning legacy Avaya estates to the cloud has resulted in us being crowned the winner of the Avaya International Award for Innovation in the Cloud twice. Our experience means we can help you to be up and running with a unified communication solution within a matter of days not weeks.
With dedicated Avaya expertise and service support teams on hand 24/7, you can rest assured that your technology is in safe hands. With our managed service, there’s no need for you to have in-house expertise, we take care of it all for you so your IT team are free to focus on other things.
Our customer retention rate is over 99% and, with a Net Promoter Score of 82, you could say our customers rate our support very highly!
Features
Drive productivity through seamless integration
Avaya Cloud Office offers over 200 application integrations so there’s no need to jump between applications to send a message, make a call, or join a video meeting. ACO integrates across CRM, customer support, productivity, collaboration, and automation applications.
By integrating applications like Office 365 and G Suite with Avaya Cloud Office, you can access your phone, fax, and messages through a single interface, helping drive productivity by reducing the time to switch between applications. You can also integrate a cloud-based calling tool with a CRM platform like Salesforce, enabling users to automatically store call records within the CRM platform and keep track of call outcomes. You can also screen pop customer data within the CRM platform.
So now you can bring advanced communications into the business applications you use every day, with features such as click-to-dial, call analytics, call logging and faxing all from one interface.
Integration options include:
Resources
ACO Simple Communications
ACO Package Comparison
Award Winning npower Solution