Changes to Avaya Solutions

Avaya’s latest updates provide an overview of changes happening which will affect organisations running Avaya Aura and represents an opportunity to shift from the manufacturers perpetual license model to a new subscription-based offer.

Solutions impacted:  Avaya Aura 8.x New Sales and platform expansions.

Details from Avaya on the upcoming changes

  • Avaya will continue to support license additions (Perpetual and Subscription) for Avaya Aura Release 8 and Avaya Call Center Elite Release 8.x through mid-March 2023.
  • Avaya will provide Buy to Current offers through mid-March 2023, so customers can purchase the new Avaya Aura Platform and Avaya Call Center Elite as Release 10 Subscription or perpetual but deploy as Release 8 if they choose to do so.
  • The new Release 10 Avaya Aura Platform and Avaya Call Center Elite will continue to be offered as perpetual or subscription by Avaya.
  • Additions and uplifts for Avaya Aura perpetual 8.x will continue to be available together with design support (bug fixes, service packs, patches, and security updates) until the End of Manufacturer Support (EOMS) date of March 20th, 2023.

These changes represent a challenge for some organisations who will cease to receive manufacturer support from March 2023 which can also impact regulatory compliance as systems processing or storing data need to be supported by manufacturer.

We can help with several options to ensure that you can migrate to the new licensing model or continue to receive patching and updates on perpetual licenses via a software upgrade. In addition, we can review your current Avaya solution and make recommendations for the best solution for your future contact centre communication strategy.

Introducing Avaya Subscriptions

Avaya’s Subscription is the most cost-effective way to consume Avaya’s world-class software solutions, providing access to all of the latest features and functionality, helping employees communicate and collaborate while providing a platform to transform your customer experience.

With Avaya Subscription customers will gain access to the latest software capabilities for both back office and contact centre solutions with  monthly or annual payments for software and support.

Benefits of Subscription Licenses

Avaya Subscription is a highly flexible and cost-effective communications solution. It reduces the complexity of managing an IT environment for customers through an innovative subscription model that delivers simplicity, security, and control. This new offering provides a simple monthly or annual price for all your business communications needs.

Flexibility at your fingertips

Avaya Subscription is a pay-as-you-go, flexible model of the Avaya Contact Center platform. Organisations subscribe to what is needed today – not what they may predict. With the ability to scale up and down, public, and private sector customers can scale to meet changing demands. The subscription also includes software updates, maintenance, and all new developments for a predictable annual cost.

Reducing Risk

The subscription model allows your organisation to respond to challenges and change and the ability to benefit from new platform features, devices and quantities over the duration of the subscription term.

With software upgrades as standard, you can ensure you are always running the latest and most secure version which can be a challenge with on-premise based alternatives. With ongoing software and security patches you can ensure your organisation is safe and secure.

Financial Benefits

Moving from a solution that demands large capital investment to a Pay as You Go subscription-based model, ensure you have full visibility of your predicted costs and with an OPEX based licensing model negates the need for heavy capital investment whilst still ensuring your operations benefit from the latest features and versions.


Continue with Aura Support

Avaya’s End of Support is approaching, but the need to move to subscription-based support models doesn’t have to be a death sentence for your existing Avaya solution.

At FourNet, we are one of the UK’s leading partners for Avaya solutions. We can offer continued support and updates for your current Avaya solution, allowing you to keep your current system in place while still receiving the support and help you need.

If you would be interested in finding out more about continuing to receive support, use the link below, and a member of our team will be in touch to discuss your current estate and support requirements.

Discover the best options for your organisation and how we can help you.

Enjoy additional protection with Agile Cloud

Our customers also benefit from a simpler, speedier and more cost-effective solution that helps enhance the capabilities of their Avaya investments.

FourNet’s Agile Cloud is an established cloud platform with mid-market and enterprise commercial options, built-in the most secure, resilient and energy-efficient UK datacentres and always maintained on the latest software releases.

We can offer our customers the latest security, features & functionality without the migration, risk and productivity challenges of a public cloud switch.  Agile Cloud offers more resilience than public cloud solutions with carrier redundancy and local survivability options.

Get the best deal

FourNet’s longstanding relationship with Avaya gives our customers the opportunity to capture unique prices coupled with leading support.