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Analytics to unlock insights from your Unified Communications & Collaboration data
With more of us working remotely and away from traditional office environments, having the right analytical tools in place to monitor engagement with and adoption of collaboration tools is essential. Analyse every interaction, from voice to video calling, instant messaging to screen sharing and more.
Understand engagement and adoption
FourNet’s UCaaS Analytics solution supports organisations to measure and monitor activities, utilisation and adoption across all their communication and collaboration channels, including highly-valuable data on calling, instant messaging (IM), sharing and video conferencing across all employees.
Dashboards that display the data you need
Dashboards that display the data you need
Understand user behaviour
Get an overview of registered and active user accounts so you can see how often each account is used as well as the ability to monitor peaks and troughs in usage throughout a week or day. You can also capture individual records of interactions users have with each other. View who they engaged with and when, as well as the device and the channel they used: speech, video or meeting.
Need help optimising your Unified Communication & Collaboration platform?
FourNet can advise on your current UCaaS implementation to help you to make the most of your investment and enhance your customer and colleague experience.
Features and benefits
Consolidate data
Access to consolidated data across all Unified Communications and Collaboration tools.
Optimise channels
Visualise and track who is active in team groups and identify redundant channels that are no longer in use.
Improve efficiency
Management access to view how employees are using every channel.
Allow accessibility
Role-based access allocated by your administrator, so employees can see their own metrics and data.
Save money
Identify the devices and functionality your employees use and only buy the licenses you need.
Store data
Store data beyond real-time for as long as you need it.
Back to Business - A Hybrid Workforce
The 2021 working landscape is effectively a balance between the old ways and the new and will result in significantly less office-based working than pre-2020. We explore what the return to the office might look like in our latest whitepaper on Remote Working.