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Intelligent Digital Employees from FourNet
In a world where customer expectations are rising and operational complexity is accelerating, traditional automation just can’t keep up. IntellAIgent is your next-generation digital workforce powered by Agentic AI, designed to work across front, middle, and back-office functions with unprecedented autonomy, intelligence, and adaptability.
Welcome to IntellAIgent: Agentic AI for the Modern Organisation
IntellAIgent is your next generation intelligent digital employee. IntellAIgent integrates with your existing systems to deliver end-to-end automation but with context-aware decision-making and continuous learning.
Unlike traditional RPA, which simply follows rules, IntellAIgent interprets intent, adapts to context, and acts autonomously – making it ideal for modern, dynamic environments. Whether you’re managing customer service, verifying documents, or monitoring compliance, IntellAIgent gets the job done faster, more accurately, and at scale.
What Challenges do you face?
Forget rigid workflows and rule-based bots. IntellAIgent understands context, makes decisions, learns from outcomes, and seamlessly integrates with your existing systems – delivering efficiency, cost savings, and improved customer experience.
Whether you’re managing customer service, verifying documents, or monitoring compliance, IntellAIgent gets the job done faster, more accurately, and at scale.
Outdated Processes Can’t Meet Modern Demands
Organisations face a perfect storm of pressures: tighter budgets, talent shortages, growing customer expectations, and increasingly complex service demands. Yet many are still reliant on outdated systems and siloed processes that can’t keep pace.
Siloed Operations
Departments often operate in isolation, relying on disconnected tools and platforms. This fragmentation leads to duplicated work, delayed handovers, and inconsistent service delivery. In fact, 70% of digital transformation failures are attributed to siloed systems and poor cross-functional integration.
Resource Pressures and Manual Workloads
Teams spend significant time on repetitive, low-value tasks – rekeying data, switching between systems, handling avoidable errors. A recent study found that up to 40% of knowledge workers’ time is spent on manual administrative work that could be automated.
Rising Customer Expectations
Customers expect instant, personalised service on their terms – via web, mobile, phone, or social. They’re comparing your organisation to digital-native brands and want answers, not excuses. According to a study by McKinsey, 75% of customers expect help within five minutes when they reach out for support – and they want consistency across all channels.
Process Bottlenecks and Risk
Manual checks and approvals often create avoidable delays and introduce compliance risks. From verifying customer details to processing applications and claims, inefficient workflows slow service and increase the chance of human error. Gartner reports that human error accounts for over 80% of process delays and compliance breaches in administrative-heavy sectors.
How IntellAIgent Works
IntellAIgent is designed to integrate rapidly and add value from day one. With over 300 pre-built API connectors, it connects seamlessly with the most commonly used enterprise systems — enabling intelligent automation across your entire organisation without complex reconfiguration. At the heart of IntellAIgent is a self-improving, four-phase operational cycle:
Transforming Workflows, End to End
Contact Centre: Redefining Front-Line Service
IntellAIgent delivers always-on, AI-powered support that transforms customer interactions across all channels. From automated reminders and appointment scheduling to intelligent routing and query handling, it streamlines service and boosts satisfaction. With 24/7 availability and continuous learning, IntellAIgent ensures faster responses, reduced handling times, and consistently high service quality—freeing agents to focus on more complex needs.
Middle Office: Simplifying Operational Complexity
In the middle office, IntellAIgent improves service speed and accuracy by automating complex administrative tasks. It handles processes like tenant verification, inspection scheduling, fraud monitoring, and risk assessment—reducing manual input and ensuring compliance. With built-in intelligence to manage workflows and prioritise tasks, it eliminates bottlenecks and enhances decision-making across departments.
Back Office: Streamlining the Core of Operations
IntellAIgent takes on repetitive, time-consuming tasks in the back office, allowing staff to focus on higher-value work. It automates lease management, billing, compliance checks, account reconciliation, and document handling—cutting costs and reducing errors. Integrated analytics provide real-time insights, supporting better forecasting, performance tracking, and regulatory reporting, all while maintaining service continuity.
Ready to Transform Your Operations?
Start your journey with IntellAIgent today. Book a live demo and challenge us to automate a real process.
What is Agentic AI?
Agentic AI is the evolution of automation - combining natural language understanding, machine learning, and contextual reasoning.
Real-World Applications
IntellAIgent is already driving transformation across a wide range of sectors. By acting as a digital employee that understands, decides, and acts in real-time, it helps organisations modernise processes, improve service delivery, and reduce operational costs — all while enhancing the customer experience.
Housing Associations
Delivering tenant-centric services while managing compliance and budget constraints is a constant challenge. IntellAIgent empowers housing providers to automate critical interactions and streamline internal operations.
Front Office
- 24/7 AI-powered tenant support via chat, voice, or messaging
- Proactive rent reminders and arrears management
- Automated triaging of maintenance requests with smart routing to contractors
Middle Office
- Digital identity verification for new tenants
- Automated property inspection scheduling
- AI-powered analysis of maintenance trends to predict service demand
Back Office
- Lease generation and digital signing workflows
- Automated compliance reporting for housing standards
- Streamlined processing of housing benefit and financial transactions
Financial Services
Regulated environments demand accuracy, speed, and adaptability. IntellAIgent supports financial organisations in delivering frictionless customer experiences while maintaining rigorous compliance standards.
Front Office
- AI-led onboarding with document capture and real-time validation
- 24/7 conversational support across digital and voice channels
- Automated appointment scheduling and customer alerts
Middle Office
- Fraud detection using pattern recognition and real-time flagging
- Automated credit scoring and KYC (Know Your Customer) checks
- Workflow automation for account opening, loan processing, and approvals
Back Office
- Dynamic compliance monitoring and regulatory reporting
- Reconciliation of transactions with real-time discrepancy resolution
- Intelligent processing of audits, statements, and internal reviews
Utilities
Utility companies must deliver uninterrupted services while managing high contact volumes and shifting demand. IntellAIgent boosts responsiveness and optimises processes across the entire operation.
Front Office
- Self-service fault logging and issue resolution 24/7
- Real-time meter reading queries and account updates
- Conversational AI to handle billing enquiries, usage alerts, and outage notifications
Middle Office
- Predictive maintenance planning based on sensor and usage data
- AI-powered load forecasting for demand management
- Intelligent routing of field service tasks
Back Office
- Automated billing generation and payment reconciliation
- Regulatory data submission and documentation management
- Dynamic pricing adjustments based on real-time consumption patterns
Take the first step towards transforming your operations
- Schedule a no-obligation consultation with our automation experts
- Receive a tailored assessment of your automation potential
- Explore how IntellAIgent aligns with your strategic objectives
- Get a customised implementation roadmap
- Learn about our comprehensive training and support programs