Managed Cyber Security Services. SOCaaS

Managed Cyber Security Services. SOCaaS

Managed Cyber Services with 24/7 UK SOC

Breakout times are measured in minutes - but most teams still rely on office-hours monitoring and fragmented tooling.

The problem is rarely "no tools". It's the lack of a structured 24/7 detection and response loop - triage, investigation, containment and post-incident learning - with a clear escalation path and a governance cadence that turns incidents into durable control improvements.

FourNet provides managed detection and response that improves threat visibility, speeds containment and strengthens security posture month by month - running a 24/7 UK-based SOC alongside clear service governance, with playbooks and ownership agreed in advance so containment decisions are clear before the first high-severity alert arrives.

Speak to our Managed Services team

Why attacks get through: visibility gaps and unclear ownership

Breakout times are measured in minutes, but most teams still rely on office-hours monitoring and fragmented tooling. Alerts build up, context is missing and investigations stall while people search for logs and decide who owns containment. The problem is rarely “no tools”. It is the lack of a structured 24/7 detection and response loop - triage, investigation, containment and post-incident learning with a clear escalation path and a governance cadence that turns incidents into durable control improvements.

Proven 24/7 Cyber Operations at Scale

  • P1 incident notification

    15 mins

    Escalation target for critical incidents

  • P1 investigation start

    30 mins

    Initial investigation and triage target

  • European user coverage

    1,400 users

    EDR + SOC + SIEM delivered across multiple sites

  • Web requests monitored

    2.2m/day

    Centralised visibility and threat blocking

How we run detection, response and improvement

We align to your current posture first: priority assets, key log sources and the response actions you are comfortable delegating. During onboarding we document RACI and runbooks so containment decisions are clear before the first high-severity alert arrives. 

Our UK SOC then operates the Defend capability 24/7: events are correlated in SIEM, enriched with threat intelligence, triaged quickly and investigated to an outcome. For high-priority incidents we escalate through agreed channels and execute containment steps in line with runbooks. Improvement is deliberate. Service reporting shows trends across incidents, control performance and recurring causes. Your Service Delivery Manager drives service reviews, RCA where needed, and a Service Improvement Plan when patterns repeat - so security maturity moves forward, not sideways.

Where managed cyber services deliver measurable operational impact

24/7 monitoring, structured triage and agreed escalation paths reduce the delay between detection and containment, especially outside business hours.

  • P1 incident notification

    15 minute target

  • P1 initial investigation

    30 minute target

Our Managed Cyber Services

Our managed cyber service is built to connect prevention, detection and operational governance. Pick a co-managed split or full operational ownership - the service stays accountable for performance and improvement over time.

Speak to our Managed Services team

  • Security posture assessment and onboarding

    Baseline priority assets, log sources and risks, then agree what "good" looks like. We translate findings into an onboarding plan that maximises visibility early and sets a practical improvement backlog.

    Find out more

  • Managed detection and response (SOC)

    24/7 UK-based monitoring, triage, investigation and containment guidance. We operate to agreed playbooks and escalation paths, with clear separation of sensitive investigation records and client communications.

    Find out more

  • Endpoint and identity protection

    Strengthen preventative controls that reduce attacker opportunity. We help you improve endpoint coverage, identity assurance and DNS protection so fewer incidents reach escalation.

    Find out more

  • Incident response escalation support

    When an incident escalates beyond containment, we coordinate rapid response activities, evidence capture and post-incident actions, aligned to your regulatory and reporting requirements.

    Find out more

  • Service governance and optimisation

    Service reviews, reporting packs, RCA and Service Improvement Plans when patterns repeat. Governance keeps response predictable and improvements tracked to closure.

  • Secure connectivity and telemetry integration

    Join up network controls and visibility so the SOC has the context to act. This is particularly valuable for multi-site estates and hybrid working models.

Make cyber response predictable

Talk to FourNet about the right managed split - and the governance cadence that keeps security improving. Speak to our Managed Services team.

Our Approach

  • Discovery

    Discuss your challenges and goals with us.

  • Analysis

    Thorough examination of your current systems.

  • Roadmap

    Tailored strategy for a secure customer experience.

"The modernisation has given us the agility we need to support our community in a changing world, and FourNet’s partnership made it all possible."

Managed cyber services matter most where downtime is visible and risk is regulated.

Partners

We integrate with leading security vendors to fit your environment and budget, and we can operate SIEM capability across common platforms. The service is designed for flexibility rather than lock-in.

What sets FourNet apart for managed cyber

You’re not buying monitoring. You’re buying a repeatable operating model that improves security performance without destabilising critical services.

  • UK SOC with data sovereignty

    Our SOC is entirely UK-based, processing and storing data in the UK unless otherwise declared, supporting environments with strict sovereignty needs.

  • Clear ownership, by design

    We document RACI and runbooks during onboarding, including what actions we can take and how we escalate. That removes hesitation when seconds matter.

  • Governance that drives action

    An ITIL-certified Service Delivery Manager can run structured service reviews, RCA and Service Improvement Plans, with reporting that turns trend data into decisions.

  • Joined-up control layer

    Security operations connect cleanly into secure networking and managed services, so telemetry, change control and service performance are treated as one system.

  • Automation where it’s safe

    We use automation to accelerate triage and response - not to outsource judgement. Correlation, enrichment and workflow orchestration reduce time-to-investigate, while analysts remain accountable for decisions and customer communication. Automation is tuned and reviewed as part of governance so it stays proportionate, explainable and aligned to your risk appetite.

FAQ's

  • What’s the difference between a managed SOC and just buying tools?

    Tools create alerts; a managed SOC runs the detection and response loop. FourNet provides 24/7 monitoring, triage, investigation and escalation with agreed playbooks and ownership. You get predictable communication, documentation and follow-up actions, not just dashboards. The objective is to reduce exposure and operational disruption, and to improve posture over time through tracked improvements.

  • Can we run this as co-managed with our internal team?

    Yes. Many teams keep strategic control and specific containment actions in-house while FourNet provides 24/7 monitoring, investigation depth and a structured governance cadence. We document the split in a RACI and runbooks during onboarding and review it as your capability evolves. Co-managed should feel like an extension of your team, with clear boundaries and no duplication of effort.

  • How do you handle major incidents and communications?

    Priority 1 and 2 incidents invoke the major incident process. A Major Incident Manager coordinates stakeholder communications and progress updates, while analysts and engineers investigate and execute agreed actions. Sensitive investigation detail is handled in the SIEM record, with customer communications managed through agreed channels. Post-incident we support RCA and feed lessons learned back into the operating model.

  • What reporting and governance do we get?

    Governance is not an add-on. Depending on the service tier, you can expect regular reporting on incident and service request trends, SLA performance and recurring themes, plus structured service reviews (quarterly or monthly) chaired by an ITIL-certified Service Delivery Manager. For repeat issues we run a Service Improvement Plan with tracked actions, and we deliver RCA reports with timelines, causes and preventative recommendations.

  • Where does AI fit - and how do you keep it governed?

    AI can improve speed and consistency in triage, enrichment and investigation workflows, but it needs controls. We use automation to reduce manual effort and accelerate decisions, while keeping humans accountable for escalation, containment and customer communications. Governance covers tuning, false positive/negative patterns and where automation is allowed, so it stays aligned to your risk appetite and compliance needs.

  • How quickly can you take on the service?

    We run a structured onboarding and transition: confirm scope and priority assets, agree log source sequencing, document RACI and playbooks, set communication channels and escalation paths, then complete knowledge transfer into operational teams. Transition progress is managed with update calls and finishes with formal sign-off that the service is ready for BAU operation. The aim is early visibility without destabilising your environment.