Get contact centre insights from a team with unparalleled expertise and experience. We work closely with customers to analyse contact centre performance, map out change plans and prepare them for transformation.
With a background in complex, regulated, and high-stakes environments, we know what it takes to drive measurable improvement in experience, efficiency and compliance. Whether you need help reducing wrap time, planning your workforce, embedding AI, or supporting vulnerable customers - we bring the tools, the insights and the expertise to deliver real-world results.
Whatever you are looking to achieve, FourNet's customer experience expertise can help you get there. We help organisations of all shapes and sizes tackle the pain points that slow teams down, drive avoidable demand, or put compliance at risk.
Use data and workforce insight to align resourcing with demand, cut inefficiencies, and reduce operating costs without compromising service.
Transform your CX with clear, evidence-led plans that take your team with you. From AI implementation to operating model redesign - we make change stick.
Reduce wrap time, automate QA, and surface meaningful coaching insights. We help you boost consistency and customer satisfaction at scale.
Identify what your top performers and channels that are actually moving the needle and equip them for performance. We combine analytics, process and technology together to turn more conversations into conversions.
With award-winning experience, we help you to support your vulnerable customers. Designing journeys to meet the needs of customers and ensuring compliance.
Our consultancy team helps you pinpoint the problems, find the solutions opportunities, and implement the change. Whether it's a new workforce model, intelligent analytics or AI-powered transformation.
Improve contact centre performance, compliance and outcomes by analysing every conversation. From AI-powered wrap reduction and automated QA to vulnerability detection, digital demand insight and real-time prompts, we enable smarter decisions, faster responses and measurable improvements in customer experience. Making the most of the data you already have.
Learn moreAccelerate service delivery and reduce costs by automating repetitive tasks, supporting agents in real time, and triggering back-office actions during live conversations. From Conversational AI chatbots to Agentic AI, we design automation that works in the real world. Enhancing journeys, improving accuracy, and freeing up your team to focus where it matters.
Learn moreWith such a wealth of data available to us, cutting through the noise to get true insights is complex. We help you understand what’s really driving contact, customer effort and agent performance and what to do about it. From real-time reporting to predictive analytics and journey mapping, we put data at the heart of every decision you make.
Learn morePlan with precision and respond with agility. We optimise your workforce strategy to align resource with demand, improve service levels, and reduce costs. From forecasting and shift planning to performance benchmarking and real-time management, we help your people deliver more; with less effort and better outcomes.
Learn moreDrive long-term value by aligning your CX tools and services to what your customers and teams truly need. We help define the right features, support effective onboarding, and embed adoption through training and change management. With benefit realisation tracking and continuous improvement, we ensure your investment delivers and keeps delivering.
Gain unique perspective on how your benchmark against others in your industry and see where you can make the biggest impact. Whether you’re tackling compliance, performance, or planning challenges, our team will help you prioritise what matters most and map out a clear, achievable route to better outcomes.
We’ve delivered award-winning customer experience transformations in some of the most complex environments in the UK. Our customers include central government departments, critical national infrastructure providers, housing associations and financial services firms.
We don’t just talk about transformation - we deliver it. Our work with the Alzheimer’s Society created the UK’s first ‘Dementia-friendly’ contact centre, recognised at the European Contact Centre and Customer Service Awards. It’s just one example of how we lead the industry in inclusive, customer-first service design.
Our consultancy consistently delivers measurable improvements across cost, compliance, and customer satisfaction. From increasing contact capacity by 50% to reducing average wait times from 46 minutes to 1 minute, our clients see real results - often within weeks, and without needing new technology.
We don’t believe in implementing AI for the sake of it. We ensure that the processes that we automate will deliver value. From auto-summarising wrap notes and automating QA to real-time prompting and back-office orchestration, we use AI to streamline operations, reduce risk, and free up time for more valuable conversations.
We bring deep experience across regulated and complex environments, including central and local Government, Housing, BPO, Financial Services, and Utilities. Our team understands your pressures, whether it's Consumer Duty, service resilience or cost-to-serve and tailor our approach accordingly.
We’re not here to sell products, we’re here to solve problems. That means no cookie-cutter models, no bloated tech stacks, and no over-promising. Just a collaborative, diagnostic-led approach that focuses on your outcomes and supports your team every step of the way.
Built in partnership with the UK Cabinet Office and hosted in Tier 4 data centres, our cloud platform combines security, scalability and zero-downtime resilience. It's trusted by critical national infrastructure providers and over 30 UK Government departments and is ready for your most sensitive services.
When budgets are tight, and we understand getting the resource for new technology and transformations isn’t easy. Our self-funding digital transformation model helps organisations release savings through smarter process strategy. Savings generated from these changes can then be reinvested into the technology, tools or changes needed to drive long-term improvement.
It’s a practical way to get started, reduce risk and build momentum - all while showing measurable results.
