We work side-by-side with your teams to ensure your contact centre delivers on its potential. From technology onboarding to performance improvement and frontline engagement, our Customer Success team helps you turn plans into real-world results.
Getting the right technology for your organisation is crucial, but the work doesn’t stop once the implementation is over. FourNet’s Customer Success team works with you to ensure that technology is correctly implemented and that it aligns to your people and goals. We help you identify friction points, listen to frontline feedback and fix the things that slow your service down. Whether you’re rolling out a new CCaaS solution, reviewing performance, or refreshing your training, we make sure your tools and teams work in harmony.
We partner with contact centres of all shapes and sizes to ensure their operations are efficient, sustainable, and delivering on expectations. Whether you're rolling out new tools or looking to maximise what you've already got, we'll help you unlock the full value of your CX investments.
Many providers sell you technology and just leave you to it. But getting technology onboarded is the easy part, the difficult part is ensuring that solutions are aligned to your people and infrastructure. A successful deployment ensures that technology is configured correctly, adopted by users, and delivering ROI.
We spend time on the frontline with your agents to understand their day-to-day challenges, gather insight, and identify ways to improve experience, reduce friction, and boost morale.
We help you spot operational gaps that impact service quality, whether it’s process failures, system delays, or inconsistent training. Once challenges are flagged, we work with you to fix them at the root.
From overlapping toolsets to over-engineered processes, we help you simplify and streamline operations to reduce cost, improve usability and support smoother service delivery.
Whether you’re choosing a new CCaaS provider or reassessing your contact centre infrastructure, we help you make the right decisions for your needs, your customers and your goals.
Our Customer Success team works beyond go-live to support ongoing performance, usability and service improvement. From strategic reviews to on-site shadowing, we bring insight, structure and empathy to every engagement.
We guide you through the platform selection process, helping you choose the right technology for your contact centre now and in the future.
Contact Centre SolutionsWe manage onboarding, user training and go-live support to ensure smooth adoption, stakeholder alignment and early performance wins.
We observe live environments, engage with agents, and surface the real operational barriers impacting efficiency, wellbeing and service quality.
We review usage, performance and benefit realisation to ensure you’re getting the value you expected and show where further gains can be made.
We assess how customer journeys work in reality, not just in theory, to identify where contact points, handoffs or systems are causing unnecessary effort.
We help you build contact centre environments and journeys that meet the needs of all customers, including those living with dementia or vulnerability. Our award-winning work with Alzheimer’s Society is one example of how we create truly inclusive service experiences.
Why Leading Organisations Trust Our Customer Success Team
We don’t just deliver CX solutions, we stay with you to make sure they work. Our tight-knit, long-term approach to customer success has helped some of the UK’s most complex organisations get the best from their investments. Our work with Alzheimer’s Society, recognised with a national award for creating the UK’s first dementia-friendly contact centre, is just one example of what that partnership looks like in practice.
£950k
saved annually
90%
reduction in call wait times
84%
more calls answered per paid hour
4,000
more customer queries resolved weekly
50%
reduction in call abandonment rates
90%
CSAT score
12%
reduction in AHT
50%
reduction in paid sickness
Let’s Make Sure Your CX Tools Deliver
Our Customer Success Diagnostic gives you an expert review of your current platform, processes and performance. We assess how well your technology is supporting day-to-day operations, where user experience can be improved, and how to unlock greater value from your investment.
Whether you've just gone live, are planning to make changes, or want more from your existing solution, we'll help you move forward with confidence.
