Enhancing customer experiences with award-winning contact centre & collaboration cloud solutions

Easily manage contact centre aagents and agent skills assignment. Give your agents a consolidated view of all customer interactions. Handle communications from any channel: voice, video, email, SMS, webchat, IM or social media channels.

Remove customer payment risk with our PCI DSS compliant solutions for payment & data security for call and contact centres. Our solutions also give utility companies the ability to offer PCI DSS compliant homeworking options to contact centre staff.

We understand that so many contact centre agents are still slowed down by switching between multiple CRM systems, making processes unnecessarily long-winded which increases wait times and affects customer experience. FourNet's omnichannel contact centre solutions provide agents with a single desktop view to ensure your agent processes are streamlined and efficient.

FourNet solutions are designed with your customers in mind. We pride ourselves on our ability to provide a complete 360 degree view of your customers' journey, showing your agents every customer's touchpoints regardless of channel. Through features such as our Single Agent Desktop view, we provide your business with the tools you need to work your way up the ranks with exceptional customer experiences.

Let FourNet's Intelligent Managed Services take the strain. We proactively monitor your systems, not only fixing issues before they happen but looking for trends and underlying issues that could lead to an outage. We monitor, diagnose and report on the health of your systems, identifying and resolving any problems before they turn into an incident.

Schedule the right amount of resource at the right time to meet customer demand. Ensure calls are answered promptly to ensure an optimised customer experience while monitoring call quality, recording, speech analytics, gamification and more.

FourNet solutions offer a first class Security Information Event Management platform that both monitors and manages security alerts, while also alerting internal resource. We ensure that there is a complete view of potential security breaches to give you full visibility of potential threats to your customers data. Our solutions offer the visibility and understanding to make sure you stay informed on a continual basis.

Constant monitoring of all systems connected to the collaboration and contact centre platform including third party suppliers. Enables a real time view of the whole contact centre and telephony solution from one place rather than accessing disparate platforms. Use utilisation reporting to make informed decisions about whether to take on more services.

Empower front line employees, contact centre agents, specialists and back office staff to collaborate using powerful Unified Communications tools which incorporate email, voicemail, shared calendars, scheduling tools, voice & video conferencing, instant messaging, desktop sharing and presence tracking. The ability to work from any device to enable remote, flexible and agile working.

Every FourNet solution is right for now and ready for the future. Our utility solutions are cloud ready enabling you to transition to the cloud at your own pace.