customer experience

Guide to Agentic AI and the Smarter Way to Automate
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First ever Local Authority Digital Transformation Index furnishes councils with critical data to inform their future technology plans
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Webinar: Tackling Vulnerability in 2025
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Measuring Productivity in the Contact Centre
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Transforming Telephony and Contact Centre Communications for Surrey County Council
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Cardiff Schools Turn PSTN Switch-Off into Opportunity
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Accelerating the Future of Driver Training
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How Can You Support Vulnerable Customers?
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Supporting Vulnerable Customers in 2024
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Enhancing Passenger Experience through Contact Centre Transformation
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Newcastle City Council's Journey Toward Contact Centre Transformation
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