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More than 250 customer experience (CX) and IT leaders from across the UK gathered for FourNet’s biggest ever annual Digital Transformation Summit. This year’s event, held in October at the iconic Kimpton Clocktower Hotel in Manchester, gave attendees the chance to hear from an impressive roster of industry and technology experts as well as inspirational FourNet customers, sharing their unique experiences and lessons learnt from digital transformation and business optimisation projects.
The event covered a wide range of topics ranging from protecting from cyber threats and delivering operational efficiency through to adopting AI and transforming customer experiences.
If you would like to revisit some of the great session, or couldn’t make the event, you can catch up on all the sessions on-demand below.
Navigating the Unpredictable: Security, Innovation and Leadership in a Digital World
Hear Sir Jeremy Fleming's thought provoking keynote discussing the global threat environment, digital transformation, cybersecurity and leadership.
For the opening session of the day, we were excited to be joined by someone who has been at the heart of the UK's national security for decades: Sir Jeremy Fleming, former Director of GCHQ and founder of the National Cyber Security Centre (NCSC).
Sir Jeremy oversaw the development of GCHQ into a world-leading cyber organisation during a period of significant geopolitical turmoil and technology advancement. In this fireside chat, Sir Jeremy shared some of the fascinating experiences from his time at GCHQ and gave an inspirational insight on how mission focused leadership drives organisational change.
This is a rare opportunity to hear a truly unique perspective on technology and leadership. You can watch this session back by completing the form.
Watch Sir Jeremy Fleming's Keynote Session
Testing your Defences and Planning for the Worst – a FourNet CyberSimulation
The risks and impacts of today’s cyber threats and how to mitigate them.
Every organisation faces increasing risks and this dramatic and theatrical session from FourNet’s Chief Security Architect, Kevin Prone, brought to life the severity of security breaches and what we can do to mitigate against them. Using real world stories, Kevin analysed the challenges that various organisations faced after experiencing a cyber breach, how it impacted their operations and what could have been done to prevent them entirely.
This session gave a new perspective on the impact that cyber-attacks can have and the very real threat that they pose in today’s business landscape.
The Drive to Digital Resilience: Strengthening Cybersecurity
From supply chain to China, what are the risks and what do we need to be thinking when it comes to security for organisations.
This informative panel brought together fantastic minds to discuss some of today's most pressing cybersecurity challenges. Participants included Sir Jeremy Fleming, former Director of GCHQ, Malcolm Coates, Former Director of ICT at the Prime Minister's Office, Kevin Prone, FourNet's Chief Security Architect and John Jones, FourNet’s Head of Portfolio.
Going beyond theory, this session offered practical insights to help tackle technology, culture, and leadership hurdles.
FourNet Customer Journey Showcase
As part of the breakout sessions, delegates were immersed in a customer experience excellence masterclass, with presentations delivered in a quirky silent disco style. Delegates wore headphones and moved between four pods, each showcasing the exciting work that the FourNet team has been doing across industries and sharing valuable insight to implement.
The four key themes of these sessions were, AI and automation, workforce optimisation, voice and sentiment analysis and data insights.
AI & Automation
Automation, Generative AI, Voice and the future, what steps can you take today to build a business of tomorrow.
Workforce Optimisation
How optimising the workforce saved a leading housing provider £1m in avoided costs.
Speech Analytics
What's really happening in the contact centre, is it compliant or identifying vulnerable customers?
Data Analytics
Why is your data valuable? Unlocking the power of data and using this to drive positive change.
Get the slides from the Customer Journey Showcase & Automation Demo
Evolving IT Landscapes: Securing the Future with Cloud Solutions, Cybersecurity and Automation
From Defence in Depth to secure cloud transition, hear from the FourNet experts.
This session posed the question of what truly drives success in today's fast-paced, digital-first world. This session explored the technologies and strategies that will enable businesses to meet their goals while staying ahead of the competition.
The discussion focused on two core areas, defending organisations from growing cybersecurity threats and harnessing the power of the Cloud for scalability, to create lasting impact.
Cybersecurity Focus
Keeping pace with security and how AI is getting more sophisticated in cyber-attacks.
Cloud Focus
Control access, implementing ZTNA and get the Cloud working for you.
How AI can be used to Deliver Real Benefits in your Business
Practical use cases for AI and where organisations see it making a difference.
One of the most frequent questions asked of us is where and how organisations can safely and securely adopt AI & Automation within their business. In this session our panel of experts shared examples of where FourNet are utilising AI & Automation to deliver operational efficiencies, ensure compliance and drive transformational change.
Balancing AI with HI. Technology isn’t the Answer, it's only an Enabler
Learn how AI isn't here to replace us but to augment humans and help overcome challenges.
The closing keynote for the event was an exciting session from internationally recognised advisor, and expert on AI strategy, generative AI, data governance, and synthetic realities, Walter Pasquarelli.
Walter looked at the relationship between artificial intelligence (AI) and human intelligence (HI); and why we should see it as an enabler to HI and not a replacement.
This interactive session took the audience into the true capabilities of AI tools looking at the power and its failings. If you are interested in the uses of AI in your organisation, this is a session worth a watch.
Further Reading