Customer experience and digital transformation specialists, FourNet, have been singled out as a key customer experience partner by NICE, one of the world’s leading cloud contact centre vendors.

At the US-headquartered company’s Interactions International event, which took place at Tobacco Dock in London, fast-growing, privately owned UK technology firm FourNet was awarded NICE’s Customer Experience Partner of the Year.

The award is recognition for FourNet’s successful and growing partnership with the Gartner’s Magic Quadrant CCaaS Leader.

The award comes hot on the heels of a major cloud contact centre deployment by NICE and FourNet for one of the world’s leading dementia charities.

Amanda Henderson, Solutions Architect at FourNet, said: “We’re proud to have won such a terrific accolade from one of the world’s best cloud contact centre providers. We are also privileged to have been named NICE CX Partner of the Year, in part, for designing, supplying and managing a bespoke solution which will help people with dementia, and their friends and family, get the support they need, when they need it.

NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for contact centres and beyond.

Richard Roberts, Vice President, Partner Sales at NICE, said: “We’re delighted to be working so closely with our partners at FourNet on this project, and the award for CX Partner of the Year is richly deserved by the team. We look forward to many more years working together, providing the best CX solutions.

Award-winning FourNet, headquartered in Manchester, with offices in Derby and London, has developed a unique sector leading, outcome-focused, data driven CX consultancy which uses data diagnostics to offer valuable insights into the root cause of issues, focusing on people, process and technology.