Following the Prime Minister’s statement to the nation last night we wanted to update you on our business continuity plans; our response to COVID-19 are being constantly reviewed to ensure we keep our employees safe and provide support to our customers.

Site visits

Under the government’s latest guidance FourNet employees are classified as key workers. Our work is critical to keeping telecommunications services running. As such our employees are authorised to still travel to customers sites where it is necessary to support your business.

As part of the government’s directive to only travel when absolutely necessary and as part of our commitment to protecting the health and welfare of our employees we are introducing an extra process step before authorising a site visit. Where a site visit is requested or already scheduled we will conduct a call with the customer representative to identify if the issue can be resolved remotely, if this is not the case we will attend site but we will ask the customer to make all sensible provisions to minimise our employees’ exposure to other people while on site.

More than 98% of our service desk work and more than 90% of our engineering work can be done remotely so we are confident that we can keep services to customers running as normal.

Can we help?

In these unprecedented times technology can play a huge role in helping businesses continue to operate. Please contact your account manager or service delivery manager to discuss how we can enable remote working now by ensuring:

• You have the right connectivity and infrastructure
• You’re able to easily protect your remote users and data
• You have the right collaboration tools

COVID-19 is not a short-term disruption, this could go on for many months and impact how consumers and citizens behave forever. Please get in touch to discuss how we can work with you to ensure your communications infrastructure can handle the current situation and future changes to the way we all work.

Richard Pennington
Managing Director, FourNet