Tier 2 Engineer

Are you a skilled Tier 2 Engineer, looking to work for a rapidly growing company with great levels of flexibility? If so, then you should consider a career with FourNet.

Why FourNet?

• We offer great flexibility and autonomy to our people. This role is a remote role, or you can work on a hybrid working schedule if you’re based in Manchester, Derby or Brighton, and want to attend one of our friendly, welcoming offices.
• We offer benefits like enhanced maternity pay and pension contributions.
• We have a real focus on employee wellbeing and support our people with access to internal mental health first aiders and external employee assistance programmes.
• We offer 25 days’ holiday, plus bank holidays, increasing with service.
• There's a great social side to life at FourNet, with lots of social events, volunteering opportunities and wellbeing events to get involved with.
• We've grown a lot over the years, yet still maintain a friendly, supportive culture with people who genuinely care about each other and the FourNet community.
• And you can take advantage of our electric vehicle scheme, cycle to work scheme, tech scheme and employee health plans.

This Tier 2 Engineer Opportunity

We require a Tier 2 Engineer who has experience of one or more of the following…

• Avaya Aura Elite and or Avaya Aura Contact Centre
• Avaya Aura System Manager & Session Manager
• Avaya Aura Session Border Controller for Enterprise
• Avaya Aura Communication Manager
• Avaya CMS administration and maintenance

In addition to this, we’ll also prioritise applications from an engineer that can demonstrate…

• Professional level understanding of network architectures, technologies, and common voice protocols
• Experience supporting multi-OEM environments preferred
• ACS credentials - IP Telephony and IP Maintenance preferred
• Working knowledge of or ITIL V3V4 Certification preferred
• Experience of providing L2 escalation support, diagnosing and resolving Contact Centre and voice technology
  incidents

Alongside these requirements, we also ask that all our FourNet team members display our core traits and behaviours:

• Focus on Customers - committed to providing the best service to our customers in all that they do
• Working Together - Working cooperatively with colleagues, customers, partners, and suppliers. Gains support from others. Relationship driven and human.
• Can Do Attitude - Takes personal responsibility for getting things done
• Growth - Proactively seeks ways to improve and grow the business

How do I apply?

If you want to apply for this position, then please submit your CV today. We are looking to interview immediately for this role, so don’t delay in applying.

Please note: due to the volume of responses we receive, it’s not always possible to reply to every applicant, but we thank you for taking the time to apply to FourNet.