FourNet is one of the UK’s most successful cloud and managed services providers. We have grown year on year for the last 15 years, have won multiple awards and work with some of the most secure, critical, and commercially driven organisations in the UK.
The main purpose of the role is to co-ordinate and manage Service Desk cases pro-actively and liaise with the customer and support our engineers to ensure high-quality service, as well as working closely with the Managed Service management team to ensure all reporting is correct and delivered in a timely manner.
As the front line of the Service Desk, the Service Desk Co-Ordinator will provide value to Fournet Customers by delivering high-quality Customer Service, pro-active thinking and a can-do attitude; ensuring operational excellence is achieved at every point in the lifecycle and the service are consulted within the customer SLA’s.
This role will not require any on-call; however, it does require candidate to work in shifts.
This job description is intended as a general indication of the main responsibilities of the job and does not include detailed instructions on how tasks are undertaken. You may be required to carry out additional tasks within your capability as necessitated by your changing role within the organisation and to meet the needs of the business.
If you’ve got what it takes to be part of our award-winning team apply today!