Sales Support Assistant

Location: Manchester/Derby

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We are seeking a Sales Support Assistant to work in a fast-paced environment, collaborating with internal stakeholders to assist with the Salesforce opportunity lifecycle. This role involves ensuring that orders and projects are processed efficiently, facilitating a seamless transition throughout the business, and ultimately contributing to a positive customer experience.

Scope of responsibilities

  1. Create folders for the storing of documentation relating to large opportunities, enabling wider teams within the business to access necessary information. Establish new customer folders.
  2. Assist with cost changes to existing projects seeking internal approvals and handing over details to the business.
  3. Work with the sales team to ensure credit checks are completed for new customers and liaise with the finance team to add new customers to Sage and Salesforce.
  4. Work with the sales team to ensure deal registration details are gathered and logged. Monitor deal registrations via partner portals, highlighting any expiring registrations.
  5. Liaise with the solution design team and suppliers to request quotations and refreshed quotations for new business opportunities and orders.
  6. Manage and process opportunities from order check through to order completion, ensuring all documentation relating to the order is present and correct. Collaborate with the commercial team to request purchase orders and place orders directly with FourNet approved suppliers.
  7. Work with the sales team on opportunities in the final stages, highlighting any potential delays to orders in due time.
  8. Send order acknowledgements to customers.
  9. Maintain CRM data hygiene, including updating existing customer/supplier records and contacts on Salesforce. Inform wider teams of new contacts where necessary.
  10. Answer queries from the sales team and other departments relating to orders.
  11. Perform any other duties as reasonably requested by management.

Technical Profile

  • Great communicator with knowledge of sales and customer service best practices.
  • Strong administrative experience, including excel
  • Understanding of Salesforce (preferred but not essential, as full training will be provided).
  • Understanding of Order Review
  • Understanding of Supplier Quotations

Personal Attributes/Skills

  • Strong communication skills with the ability to interact effectively and develop trusted relationships at all levels of an organisation
  • Agile, self-starter driven to deliver in fast-paced environment
  • Excellent organisation skills with ability to prioritise tasks effectively
  • High levels of accuracy and attention to detail
  • Strong ability to work as part of a team
  • Maintain a positive attitude towards ongoing training and development

Traits and Behaviour

  • Focus on customers – committed to providing the best service to our customers in all that they do
  • Working Together – Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and ‘human.’
  • Can Do Attitude – Takes personal responsibility for getting things done
  • Growth – Proactively seeks ways to improve and grow the business

If you’ve got what it takes to be part of our award-winning team apply today


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