Project and Customer Support Coordinator

Location: London/ Remote

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FourNet is one of the UK’s most successful cloud and managed services providers. We have grown year on year for the last 15 years, have won multiple awards and work with some of the most secure, critical, and commercially driven organisations in the UK.

FourNet Government Sales Order management is the process of efficiently tracking and fulfilling sales opportunities and resulting orders. It includes the people, processes, and suppliers to create a positive outcome for the customer and company. The order management process starts from when a customer requirement is identified, to keeping track of that order until it is fulfilled.


Scope of responsibilities

  • Sales Order Management
    • Production of Order Review paperwork based on information supplied by Government Account Team.
    • Third-Party cost verification
    • Supplier, Subcontractor and Associate approval verification.
    • Delivery and Logistics coordination.
    • Invoicing
  • Customer Order Fulfilment
    • Equipment and consumables
    • Invoicing
  • Customer Relationship Management
    • UKCM ANTENNA Finance reporting
    • UKCM Service Review Facilitation
  • Purchase Order Management
  • Government Bid Management
    • Communication with bidders through Government Portals
      • Clarifications Management
      • Feedback and Lessons learned
    • Formatting and bid completion management and assurance.
    • Completion of standard bid responses.
    • Knowledge Base Management
      • Creation and review of standard bid responses.
    • Supporting HQ bids to cover holidays
  • Contractor Invoicing
  • WIP – To provide administrative support to assist with the updating of the Government WIP report; this will need to be updated in advance of the weekly WIP meeting.
  • Sales Forecasting
  • ISO
    • Government Context

Technical Profile

  • Knowledge of Telecommunications Industry
  • Extensive MS Office skills, including Excel
  • Excellent SharePoint skills
  • Knowledge of Salesforce or similar CRM systems

Personal Attributes/Skills

  • Excellent inter-personal skills and the ability to develop trusted relationships at all levels of an organisation
  • Experience of working with confidential data
  • Positive outlook, Personable
  • Excellent organisation skills
  • Excellent attention to detail

Traits and Behaviour

  • Focus on customers – committed to providing the best service to our customers in all that they do
  • Working Together – Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and ‘human.’
  • Can Do Attitude – Takes personal responsibility for getting things done
  • Growth – Proactively seeks ways to improve and grow the business


This job description is intended as a general indication of the main responsibilities of the job and does not include detailed instructions on how tasks are undertaken.  You may be required to carry out additional tasks within your capability as necessitated by your changing role within the organisation and to meet the needs of the business.


If you’ve got what it takes to be part of our award-winning team apply today!

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