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FourNet requires an experienced, skilled OSC Manager to join our large, busy Operations department. We need a dedicated, driven professional to review the way our Operational Support Centre currently runs, introduce improvements to processes and performance, report on their success and deliver an exceptional service to our customers, who are at the heart of everything we do.
OSC Manager Duties
In this role, you’ll duties will include…
- Day to day management of the OSC
- Reporting to the Head of Service on SLA performance, risks and issues, service improvements and open escalations
- Working with suppliers as an escalation point
- Managing external comms for large scale issues
- Developing staff, including the progression of T1 staff to T2
This role will be right for you if…
We need someone who has experience of a role of this nature at a similar type of organisation. You’ll need to have a strong ITIL understanding, and we need you to have had exposure to change management and major incident management.
We also look for people who apply to positions at FourNet to demonstrate out traits and behaviours…
- Focus on customers - committed to providing the best service to our customers in all that they do
- Working Together - Working co-operatively with colleagues, customers, partners, and suppliers. Gains support from others. Relationship driven and 'human.'
- Can Do Attitude - Takes personal responsibility for getting things done
- Growth - Proactively seeks ways to improve and grow the business
If this sounds like the role for you, then don’t hesitate to apply today.
Application Form