Microsoft UC Consultant

FourNet is one of the UK’s most successful cloud and managed services providers.  We have grown year on year for the last 15 years, have won multiple awards and work with some of the most secure, critical, and commercially driven organisations in the UK.

The main purpose of the role is to Provide direction and technical expertise in the Microsoft UC field to internal and external stakeholders

Scope of responsibilities

1. Provide consultancy and on-going sales support and training to the FourNet sales team on the FourNet Microsoft UC proposition.
2. Gather, translate and clarify customer business requirements and define high level technical solution designs.
3. Produce High Level Design documents.
4. Produce and deliver customer presentations around the Microsoft Teams proposition.
5. Design and deliver technical demonstrations.
6. Manage the technical aspects for 3rd party integration partners
7. Proactively drive own personal learning to keep abreast of developments in industry technology and standards. With a particular focus on Microsoft applications and licensing
8. Provide training and support to the wider Pre-Sales Team on Microsoft Teams
9. Help drive forward FourNet’s internal Microsoft adoption and increase functionality of demo capabilities
10. Manage FourNet’s Microsoft tenant (and provide administration training to the wider teams)

 

Technical Profile

Essential

• In-depth knowledge of Microsoft UC applications
• A proven track record of delivering UC projects and solutions using Microsoft Stack of products
• Broad knowledge of VoIP concepts (SIP, SBCs, codecs)
• Understand networking concepts (LAN, WAN, Wireless, QoS, SD-WAN, FQDN)
• Able to work within Public Cloud, primarily MS Azure
• Understand security concepts pertaining to Microsoft, user devices and cloud (certificates, A records etc)

Desirable / “Nice to have”

• Public Cloud skills around AWS and Google
• Understand private cloud infrastructure (VMware, SAN, backups, arching etc)
• Experience in telephony (legacy PBX, call recording, contact centre, PCT compliance etc)

Personal Attributes/Skills

• Excellent analytical and problem-solving skills
• Excellent written and verbal communication skills
• Sound organisational skills including attention to detail and multitasking.
• Flexibility and experience of working to and achieving tight deadlines
• Excellent customer service and communication skills