Position:

First Line Support Engineer, Derby

Location: Derby

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FourNet is an expanding business, consistently recognised for our innovation and service excellence. We build long-term, collaborative relationships with our customers to support them in their objectives.

First Line Support Engineer

We’re looking to hire a First Line Support Engineer with the skillset listed below…

Technical Profile

  • Experience directly related to one or more of the following primary products and technologies (certification would be a plus), preferably in enterprise environments:
    • Network Services (Cisco, Cisco Meraki).
    • Firewall services (Cisco).
    • VMware, ESXI, Veeam.
  • Associate level understanding of network architecture, technologies and common data transport protocols.
  • Demonstrated experience supporting and/or maintaining complex infrastructure.
  • Experience supporting managed services.
  • Experience of public, private and on-premises hosted environments.
  • Experience supporting OEM environments (Cisco & Cisco Meraki desirable).
  • Experience working with CRM systems (Salesforce desirable).
  • Working knowledge of ITIL framework.

Desirable Skills

  • Experience with Cisco Unified Communications and Collaboration.
  • Experience with Extreme Networks (LAN, WLAN, NAC)
  • Experience with Fortinet Products (Firewalls, Switches and Wireless).

Traits and Behaviours

  • Focus on customers - committed to providing the best service to our customers in all that they do.
  • Working Together - Working co-operatively with colleagues, customers, partners, and suppliers. Gains support from others. Relationship driven and 'human.'
  • Can Do Attitude - Takes personal responsibility for getting things done.
  • Growth - Proactively seeks ways to improve and grow the business.

Why choose FourNet?

Aside from our reputation, commitment to employee career development, high retention rates and proven track record of growth and success, there's lots of reasons why you should choose FourNet for your next career opportunity. Here's just a few...

  • We offer benefits like enhanced maternity pay and pension contributions.
  • We have a real focus on employee wellbeing and support our people with access to internal mental health first aiders and external employee assistance programmes.
  • We offer 25 days holiday,  plus bank holidays, increasing with service.
  • There's a great social side to life at FourNet, with lots of social events, volunteering opportunities and wellbeing events to get involved with.
  • We've grown a lot over the years, yet still maintain a friendly, supportive culture with people who genuinely care about each other and the FourNet community.
  • And you can take advantage of our electric vehicle scheme, cycle to work scheme, tech scheme and employee health plans.
If you want to find out more about this opportunity, then don't hesitate to apply to the vacancy today. We look forward to hearing from you.
Please note that due to the volume of applications, it's not always possible to respond to every applicant, but we thank you in advance for taking the time to apply.

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