Data Collection Specialist

Location: Manchester

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We are a leading player in the industry, specialising in providing innovative and reliable solutions to our customers. With a strong focus on delivering exceptional service, we are committed to meeting and exceeding our clients’ expectations. As we continue to expand our operations, we are seeking a highly motivated and organised Date Collection Specialist to join our team in Trafford Park, Manchester.

The Data Collection Specialist will work with our customers to understand and document their requirements. They will be responsible for producing a Business Requirements Document (BRD) which will be signed off by the customer and form the foundation for the engineering build of the procured solution.

The Data Collection Specialist will work with the customer to understand their needs and have the ability to translate that into a system design which will function in line with these requirements. The Data Collection Specialist will assist the implementation engineer to ensure that the functionality is delivered correctly. They will also be involved in User Acceptance Testing and the "Bring Into Service" phase of the project.

Scope of responsibilities

  1. Collaborate with project managers to define project scope, objectives, and deliverables in relation to meeting customer requirements for contact centre cloud solutions.
  2. Aid in the completion of business requirements gathering ("as is" versus "to be").
  3. Attend on-site to gather customer requirements.
  4. Aid in the delivery of process flow diagrams
  5. Participate in user training workshops, and in-time lead workshops.
  6. Developing templates for gathering business requirements
  7. Coordinate project activities, ensuring all stakeholders are aligned and informed of project progress.
  8. Ensure project compliance with relevant industry standards and regulations.
  9. Contribute to process improvement initiatives and share best practices with regards to requirements gathering with the wider PMO.
  10. Aid in the go-live of projects, with the potential for on site attendance, early life support, or floor walking on the day of system go-live.

Person Specification

  • Strong Customer Service, Organisational and Strategic Planning Skills
  • Experience or knowledge of working within the following project methodologies/ qualifications – PRINCE, APM, Agile, Waterfall, ITIL
  • Experience working with 3rd parties and external stakeholders.
  • Business Analysis experience or task co-ordination experience
  • Ability to extract data and understand complex data formats
  • Ability to draw conclusions from patterns of data
  • Understanding of basic networking concepts and IT software principles (LAN, WAN, CCaaS, SaaS, PaaS, Licensing, Network connectivity,)
  • Experience with gathering technical and non-technical requirements.
  • Experience in presenting or demonstrating / training groups of both technical and non-technical users.
  • Excellent communication skills – both written and oral
  • Evidence of strong customer focus and passion for delivering service excellence
  • A Can-Do attitude
  • Ability to meet strict deadlines.
  • Positive Attitude when working under pressure.
  • Team Player
  • Problem Solver

Personal Attributes/Skills

  • Communication – Communicates clearly and concisely in the most appropriate way. Listens to others and uses appropriate questioning skills. Communicates effectively both face to face and on the telephone. Can structure information clearly in written form.
  • Interpersonal Skills – Collaborates with others to achieve a common goal. Is supportive and flexible and shows empathy and understanding. Can influence and persuade others and is able to give and take constructive feedback. Works as part of a team.
  • Personal Effectiveness – Displays a disciplined and positive approach, persevering when faced with obstacles. Displays self-motivation, initiative, and commitment, and takes responsibility and ownership for their actions. Displays self-confidence and presents his or herself in a professional manner.
  • Resource Management – Identifies and plans resources efficiently and to the standards agreed. Sets a clear direction and work plan and anticipates potential problems and makes contingency plans. Understands and respects resource limitations.
  • Business Awareness – Is aware of current company direction and priorities. Keeping abreast of developments in the marketplace, technology, and product range. Is aware of company, departmental and team objectives. Can identify key customers. Understands and observes company standards.
  • Decision Making – Has the ability and willingness to make effective decisions. Seeks the relevant information from all sources and adopts a logical process to analyse and evaluate information before deciding. Takes ownership of decisions made.
  • Innovation and Creativity – Shows a willingness to take a different approach and contribute ideas. Identifies different ways of doing things and is open minded and prepared to build on existing methods and approaches. Can put new ideas into practice.
  • Problem Solving – Collects and analyses relevant information. Can locate the problem and can determine and remove the cause. Can rectify the problem and check the result.

Traits and Behaviour

  • Focus on customers – committed to providing the best service to our customers in all that they do
  • Working Together – Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and ‘human.’
  • Can Do Attitude – Takes personal responsibility for getting things done
  • Growth – Proactively seeks ways to improve and grow the business

If you’ve got what it takes to be part of our award-winning team apply today!

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