Customer Relationship Manager

Location: Manchester

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Scope of responsibilities

Customer Relationship Manager will be assigned an agreed set of either Tier 1 customers or Tier 2 & 3 customers. The role is predominantly office based with the occasional customer on-site visits as required.

Tier 1 customers.
The Account Director will be the primary contact, with the Customer Relationship Manager acting in a support role with a high focus on customer satisfaction.

Tier 2 & 3 customers .
Ability to attend meetings, calls and potentially present to customers during tender and sales negotiation processes. Ability to demonstrate extensive technical knowledge in customer-facing scenarios.

Technical Profile

A minimum of 12 months experience in a customer-facing role in a service-focused business, with some previous sales experience.

Personal Attributes/Skills

  • Good commercial acumen, highly goal orientated/achievement driven with the ability to deliver at pace.
  • Technically oriented with a natural curiosity and ability to quickly develop an understanding of current and future trends in business technologies and the FourNet business and portfolio.
  • A versatile learner with a strong commitment to personal development
  • Presentable with the ability to relate to and build effective relationships with all types of people.
  • A genuine interest in developing a long-term relationship with FourNet customers.
  • Easily gains trust and support of others and able to quietly and collaboratively resolve challenges to deliver results.
  • Good planning and organising skills with a high level of attention to detail

Traits and Behaviour

  • Focus on customers – committed to providing the best service to our customers in all that they do
  • Working Together – Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and ‘human.’
  • Can Do Attitude – Takes personal responsibility for getting things done
  • Growth – Proactively seeks ways to improve and grow the business

This job description is intended as a general indication of the main responsibilities of the job and does not include detailed instructions on how tasks are undertaken. You may be required to carry out additional tasks within your capability as necessitated by your changing role within the organisation and to meet the needs of the business.


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