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FourNet Customer Journey Showcase
Join us for a series of insightful sessions from the FourNet CX experts where we explore the key drivers of exceptional customer experience. Discover how cutting-edge technologies like AI, automation, data science, Workforce Optimisation, and speech analytics can revolutionise your CX strategy.
Alan Linter - Group Consulting Director
With over 20 years of experience building innovative solutions, I focus on improving customer outcomes while driving cost reduction. Let's talk about automation, AI, conversational analytics, predictive data modelling, workforce optimisation, and service design. Book a meeting with me to explore how these solutions can transform your business.
Sandip Patel - CX Insight Analyst
I specialise in analysing data from multiple sources to uncover key business challenges and opportunities. By combining client and customer interaction data, I help identify areas for the Service Design Team to explore further. With over 15 years of experience across industries like Utilities, Tech, Retail, and more, I’m passionate about using data to drive digital adoption and business improvement. Book a meeting with me to discuss how data-driven insights can transform your organisation.
Luke Cuthbertson - Speech & Conversation Analytics
I specialise in using unstructured data and AI to improve customer experiences, with 15 years of experience across Financial Services, BPO, Retail, and the Public Sector. My focus is on reducing operational costs, enhancing regulatory controls, and delivering better customer outcomes. I’m unapologetically data-focused, bridging the gap between data and operations to achieve key objectives. Highlights from my career include deploying global speech analytics for a major bank and leading QA automation and real-time analytics transformations. Book a meeting with me to discuss how data can drive improvements for your organisation.
Adam Clough - Workforce Planning & Optimisation
With over 23 years of experience in devising best-in-class workforce planning solutions, including 16 years in the competitive BPO space, I’ve created optimised solutions for clients across Retail, Automotive, Financial Services, Telecoms, and Utilities. Now at FourNet, I’m helping clients optimise their contact centres and maximise the benefits of cutting-edge contact centre technologies. Book a meeting with me to discuss how we can enhance your workforce planning and contact centre performance.
