Key Statistics


HQ in Billingham


Contact centre agents


handling in excess of 12k customer interactions


in payment transactions per week


RED Driver Training is one of the largest driver training groups in the UK. It operates as a franchise business for Driving Instructors and also provides training for future Driving Instructors. It also provides Fleet Driver Training and Accountancy services that align to the industry. It’s 90 contact centre agents, based at headquarters in Billingham, Stockton-on-Tees, provide sales and service operations for all areas of the business including Driving Lesson Sales, Instructor Support, Franchise Recruitment, Fleet Driver Training Solutions and all aspects of customer service nationwide. The impact of the coronavirus lockdown and new social distancing measures saw RED Driver Training’s day-to-day business reduced instantly as the Government & DVSA shut down driving tests and the industry nationally.


RED Driver Training has made substantial investment in technology in recent years, installed and supported by FourNet. This roadmap of investment and change has helped it to weather the recent storm. Although its contact centre agents were furloughed, the company continued to operate its technology upgrade project through lockdown thanks to top tier Avaya video conferencing and virtual management facilities installed by FourNet. It was also able to reduce overheads after one of the company’s main suppliers, Gamma – a key FourNet business partner – agreed a 90% reduction in rental on its SIP trunks. FourNet also helped negotiate free use of Avaya licences for 90 days which would have enabled contact centre agents to work from home which will be evaluated by RED in the future as part of its technology development.