Key Statistics




Contact Centres




Concurrent Agents


npower – part of the innogy group, is one of Britain’s ‘big 6’ energy companies, and since January 2019 has been a subsidiary of E.ON. The power giant currently supplies over 3.6 million residential and business accounts with electricity and gas.

FourNet’s innovative, award-winning, cloud-based contact centre solution has delivered significant savings and benefits for npower. As coronavirus hit the UK in March 2020, and as call rates from customers rose, the company requested urgent work from home capability for nearly 2,000 users.


In just eight days, FourNet had enabled 2,000 npower staff to work remotely, with full functionality, including call recording, workforce management and workforce optimisation tools. Whether employees were self-isolating or complying with government guidelines to work from home, npower’s business continued unaffected by lockdown restrictions.

Soft clients were deployed to all laptops provided by innogy/npower and in conjunction with innogy’s IT team, FourNet configured, rolled out, trained and supported remote working functionality to all relevant staff. Normally such a wholesale move would take 12 weeks to complete.


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