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Babies born daily, on average

Liverpool Women’s is a specialist hospital trust providing maternity, gynaecology and genetics services in Liverpool and the North Mersey conurbation. It is also the recognised specialist provider in Cheshire and Merseyside of high-risk maternity care. Around 8,500 babies are delivered, and 10,000 gynaecological procedures performed, by its 1,400 staff each year.

FourNet was engaged in summer 2018 to deliver a modern, digital telephony system as well as a reduction in telephony costs for the Trust. The upgrade was scheduled to take place just as the coronavirus COVID-19 pandemic was gripping the UK in early 2020. The project was delivered on time and on budget despite the UK ‘lockdown” constraints placed on FourNet and the NHS.

The key challenge for such a major IT project was to cause minimal disruption to the operation of the hospital and its clinics, and to allow clinicians to continue to perform their duties in delivering outstanding care for patients with the least impact.

The project management team had planned for a very short outage to complete the switchover and this was achieved despite some healthy scepticism among staff and clinicians that the work could, or would, be completed on time or that the transition would come without hiccups and teething problems.

The old system was removed, new hardware, SIP trunking, servers and technology stacks were installed, and on a Saturday afternoon in June 2020, the entire migration was achieved during the pre-planned five-hour downtime.

The solution for LWH, designed, installed, and managed by FourNet, was delivered on time, on budget, with no hiccups, through careful and detailed project planning. It was a seamless transition and clinical staff and Trust management are delighted that such a fundamental technology transformation was achieved with limited disruption to staff and patients and the operations of LWH.

The success of the project has enabled the Trust to reduce telephony costs and line rental by 50% and achieve 25% savings on outgoing call costs.

Full call recording facilities provide an auditing solution which was not available with the legacy system, and which is already delivering an enhanced clinical and patient experience. The transition to a new digital telephony system also enabled the Trust’s digital transformation journey and paved the way for full integration of a new contact centre solution.


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