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Get the slides from the FourNet Customer Journey Showcase
Complete the form opposite and you’ll be taken to the session recording.
Automation Demo
Book a Meeting Today
If you are interested in learning more about any of the topics discussed at the Digital Transformation Summit, you are able to book a meeting with our specialists to learn more.
Alan Linter - Group Consulting Director
With over 20 years of experience building innovative solutions, I focus on improving customer outcomes while driving cost reduction. Let’s talk about automation, AI, conversational analytics, predictive data modelling, workforce optimisation, and service design. Book a meeting with me to explore how these solutions can transform your business.
Oliver Bareham - Director of CX
I'm an outcome-driven leader with over 19 years of experience in delivering data-led digital transformation initiatives, specialising in AI and automation to enhance customer experience, streamline processes, and reduce costs. With a proven track record of developing and implementing successful strategies for some of the UK's most recognised brands, I've helped deliver multi-million-pound savings across both public and private sectors. Book a meeting with me to explore how AI and automation can transform your organisation and drive growth.
Sandip Patel - CX Insight Analyst
I specialise in analysing data from multiple sources to uncover key business challenges and opportunities. By combining client and customer interaction data, I help identify areas for the Service Design Team to explore further. With over 15 years of experience across industries like Utilities, Tech, Retail, and more, I'm passionate about using data to drive digital adoption and business improvement. Book a meeting with me to discuss how data-driven insights can transform your organisation.
Adam Clough - Workforce Planning & Optimisation
With over 23 years of experience in devising best-in-class workforce planning solutions, including 16 years in the competitive BPO space, I've created optimised solutions for clients across Retail, Automotive, Financial Services, Telecoms, and Utilities. Now at FourNet, I'm helping clients optimise their contact centres and maximise the benefits of cutting-edge contact centre technologies. Book a meeting with me to discuss how we can enhance your workforce planning and contact centre performance.
Caroline Thomas - CX Service Design & Customer Journey
Luke Cuthbertson - Speech & Conversation Analytics
I specialise in using unstructured data and AI to improve customer experiences, with 15 years of experience across Financial Services, BPO, Retail, and the Public Sector. My focus is on reducing operational costs, enhancing regulatory controls, and delivering better customer outcomes. I'm unapologetically data-focused, bridging the gap between data and operations to achieve key objectives. Highlights from my career include deploying global speech analytics for a major bank and leading QA automation and real-time analytics transformations. Book a meeting with me to discuss how data can drive improvements for your organisation.
Get your tailored Speech Analytics buyers guide
Everyone that attended the Digital Transformation Summit has their own buyers guide to Speech Analytics. This guide is tailored to your organisation's goals and you can get this guide by booking a meeting with Luke Cuthbertson.