What You Will Take from the Webinar

Over the past months, FourNet has been working closely with YHN to transform its contact centre performance. With rising demand, limited resources, and a complex customer support process, YHN’s contact centre was under immense pressure. To meet demand, Initial forecasts from YHN estimated they would need to grow their workforce by 25 full-time staff. However, FourNet has been able to help YHN to improve performance and contact centre targets (see figures below) and realise cost avoidances without onboarding any new staff.

This webinar was hosted alongside Rob Clark,  Senior Customer Services Specialist at YHN who discussed how YHN have been through the Optimise phase of their contact centre transformation with FourNet. The webinar covers the data diagnostic process, service design, and workforce planning optimisation that have helped optimise their contact centre and look at the future stages of their transformation roadmap.

You will also learn why and how you need to optimise your processes before implementing new technology and our phased transformation methodology and self funding investment strategy.

Outcomes Achieved in a Short Time

Watch On-Demand

Complete the form opposite to access the webinar recording.