Your Homes Newcastle

Journey Toward Contact Centre Transformation

Learn about the progress in Your Homes Newcastle’s (YHN) contact centre transformation journey from Senior Customer Services Specialist, Rob Clark and members of the FourNet team which has resulted in significant cost avoidance and improved tenant experience.

Gain insight on how YHN manages over 600,000 interactions per year with budgetary constraints and increasing demands, working with FourNet to deliver measurable results and success across the call centre.