Webinar: Using Data to Spot and Stop Fraud in the Contact Centre

The challenge is that contact centres are built to help people, and attackers are deliberately targeting that trust. Today’s fraud is rarely opportunistic. It is organised, repeated and often tested across multiple calls, agents and channels until a weakness is found. This means that fraud leaves signals in your data long before an account is compromised.

In this webinar, we will explore how contact centres can use everyday data, from repeat call patterns and abandoned IVR journeys to CRM changes and speech analytics, to identify malicious intent earlier. We will look at how attackers think, how campaigns evolve, and why isolated tools are no longer enough on their own.