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Cloud Migration via Avaya Aura
Our client is a leading independent hospital group with facilities and clinics across the UK. During 2020, it delivered care to 750,000 individuals, more than 200,000 of whom were NHS patients. FourNet’s hybrid telephony and contact centre solution replaces disparate legacy systems and will achieve cost reductions over the next five years, while providing a stepping-stone to cloud services for the entire group.
Key Statistics
40
hospitals & clinics
10,000
users
2,000
remote users
850
agents
Background
The healthcare provicer was reducing its estate footprint to a smaller number of facilities across the UK at the same time as its legacy telephony and contact centre infrastructure and software was reaching end-of-life. They are moving to a cloud first strategy, but because of the nature of the business involving healthcare and hospitals, some hardware iss still required in some locations. The client wanted some of its sites on IP extensions, but all run from a single logical solution.
With so many locations, individual sites need to be migrated at separate times to ensure business continuity. Around 850 agents, based in multiple locations, require access to patient details, facilities and reports at all times, so dual systems were required to run in tandem as the new system was phased in over 18 months.
Hardware is being retained in some locations, but licensing delivered in the cloud. Remote working capability with anytime, anywhere mobility call services for 2,000 users.
Benefits
The solution delivered by FourNet will deliver an enhanced service for our patients and enhanced communications for our staff across all of our sites, as we move purposefully to a cloud first strategy.
Private Healthcare Client
We are pleased to be helping the client move away from a number of disparate systems into a single logical service, which builds the high levels of resilience that clients and patients expect, while offering the group greater billing predictability and cost savings.
Neil Reddin
Account Director, FourNet