Private Healthcare Cloud Solution

Private Healthcare Cloud Solution

Cloud Migration via Avaya Aura

Our client is a leading independent hospital group with facilities and clinics across the UK. During 2020, it delivered care to 750,000 individuals, more than 200,000 of whom were NHS patients. FourNet’s hybrid telephony and contact centre solution replaces disparate legacy systems and will achieve cost reductions over the next five years, while providing a stepping-stone to cloud services for the entire group.

Key Statistics

  • Hospitals & clinics

    40

  • Users

    10,000

  • Remote users

    2,000

  • Agents

    850

Background

The healthcare provicer was reducing its estate footprint to a smaller number of facilities across the UK at the same time as its legacy telephony and contact centre infrastructure and software was reaching end-of-life. They are moving to a cloud first strategy, but because of the nature of the business involving healthcare and hospitals, some hardware iss still required in some locations. The client wanted some of its sites on IP extensions, but all run from a single logical solution.

  • Challenge

    FourNet’s solution is a transition towards cloud migration, with infrastructure built into the client’s own data centre initially. With so many locations, individual sites need to be migrated at separate times to ensure business continuity. Around 850 agents, based in multiple locations, require access to patient details, facilities and reports at all times, so dual systems were required to run in tandem as the new system was phased in over 18 months.

  • Solution

    FourNet is delivering an Avaya Aura subscription-based licence solution with cost savings, due to the hybrid cost-per-user-per-month basis. Hardware is being retained in some locations, but licensing delivered in the cloud. Remote working capability with anytime, anywhere mobility call services for 2,000 users.

Benefits

Hybrid solution across multiple locations

Agent remote working - supporting modern working practices

Sprint delivery - agile project management for maximum efficiency

Intelligent managed service - 24/7 support

Improved resilience and business continuity

Voice recording capability

Predictable billing for users

Cost-effective - cheaper over 5 years than previous solution

Future-proofed - new locations and features easily added

We are pleased to be helping the client move away from a number of disparate systems into a single logical service, which builds the high levels of resilience that clients and patients expect, while offering the group greater billing predictability and cost savings.

Neil Reddin, Account Director, FourNet