In today's fast-moving landscape, the question isn't whether to adopt AI but where to focus first. This session will show you how to prioritise the areas that will deliver the most value and help you achieve measurable savings.
NiCE User Group: Unlocking AI & Automation Value
See how AI and automation can transform service delivery, reduce costs, and improve compliance. Join us in London to discover new NiCE capabilities, calculate your AI potential with the NiCE AI Calculator, and collaborate with peers on where to focus for the greatest impact.
Maximise the Value of AI with NiCE
See What’s New from NiCE
See a showcase of NiCE’s latest capabilities, brought to life through live demos and practical use cases. You’ll see how innovations like AI-driven analytics, automation, and real-time agent support are already helping public and private sector organisations deliver better service, improve compliance, and reduce costs.
Leveraging AI with NiCE
From the NICE AI Calculator to tailored, real-world examples, we’ll explore where AI can have the greatest impact, and what that means for your team. You’ll leave with clear, actionable ideas for making the most of your investment in the platform.
Learn From Fellow Users
The afternoon will be dedicated to guided discussions and knowledge sharing. This is your chance to shape the conversation, from exploring AI use cases and compliance demands, to improving out-of-hours services and rethinking processes.
Benchmark Yourself for Success
Gain a unique perspective on the performance levels of others in your industry and see how you compare. See where you have gaps and identify opportunities to grow where others may be lacking.
Secure Your Place Today
Spaces for this event are limited, so be sure to register today to secure your spot.
Why You Should Attend
In such a rapidly changing business environment, you need to be ahead of evolving customer and market demands. This event will show you how NiCE can support you in this journey.
Stay Ahead of the AI Curve
Cut through the hype and see where AI and automation can make the biggest impact in your organisation.
Discover the Tech That’s Changing the Game
From real-time agent support to AI-driven analytics, see how modern tools are being used to improve compliance, reduce risk, and free up time for better customer service.
See the Tools in Action
We’ll show live demonstrations of the latest technology being deployed in contact centres, including examples of how it's being used to monitor compliance, support staff and automate manual work.
Learn How to Get Started
Not sure how to move forward? We’ll break down practical steps for onboarding new technology, aligning data and people, and building the business case internally.
Connect with People Facing the Same Challenges
Share ideas and speak openly with peers, partners and specialists tackling similar problems. It’s a chance to compare approaches, ask questions and build useful connections.
Secure Your Place Today
In Partnership with NICE
This event is brought to you in collaboration with NiCE, showcasing the latest CXone capabilities and their application in the UK public sector.
What You'll Take Away
Experience a Venue Like No Other
This event will bring a new level of interactivity, hosted in the Flux Innovation Lounge, a space designed for audience engagement and immersive demonstrations. Located in London's Design District, it is a short walk from North Greenwich station and neighbours with the o2 Arena.
