Webinar: Four Use Cases for AI in the Housing Sector

With so much hype about the benefits of AI, it is impossible to ignore. But with new tools popping up all the time and so few real-world examples of AI being used successfully, knowing where to start is a challenge. Join our upcoming webinar to get an in-depth look at how Agentic AI actually works, how you can apply it safely and specific examples of applications that will improve tenant experience and increase efficiencies that you can apply today.

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Date: 26 March
Time: 11 AM

What you will learn

How Agentic AI Works

There has been a lot of talk about the power of Agentic AI, but not many people are clear on exactly how it works. We will show you what Agentic AI does, how it works with your existing systems and how it is different to Generative AI.

How you can augment data across systems

For AI to work effectively, it needs access to the right data. In this session, we will show you how you can connect all the data points needed to provide tenants with personal and effective services.

How you can deploy AI securely, with confidence in the outcomes it will deliver

Lots of organisations are deploying AI, but for "superficial" use cases - and have concerns about the potential risks. We will show you how we have deployed AI securely with the right guardrails to ensure that tenants get the services they expect in the right manner.

Four Use Cases You Can Deploy Now

We'll demonstrate real-world use cases that transform tenant experience with always on channels and self service, while freeing human agents to focus on interactions that need that human touch.

This session is designed for housing colleagues who need to balance service improvement with operational and regulatory reality, including customer services leaders, contact centre managers, digital transformation teams, and risk, governance and information security stakeholders.

We'll include a short walkthrough showing how an agentic AI assistant can handle a real tenant query end to end, including when it should escalate to a human and what gets logged for audit and assurance.

Registration

Speakers

Practice Lead AI and Automation

James Brooks

Practice Lead AI and Automation

James Brooks