What You Will Take from the Webinar

Discover why local authorities should embrace automation and how to avoid automating for the sake of it. During the session, we delve into real-world examples from local government and public sector organisations, highlighting the services that are ripe for automation and the tangible benefits it can bring.

Learn how to navigate common pitfalls and develop a successful automation strategy by leveraging data analytics. Understand the critical considerations public sector organisations need to think about, and how to release the value of insights in data to shape where automation and AI can deliver tangible ROI. By doing so, you can secure funding for further initiatives and ensure your automation efforts are both impactful and sustainable.

Key Talking Points

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About Connecting Wales

Connecting Wales is a unified communication and contact centre platform tailored for the Welsh public sector. Designed to streamline access to services, it provides cost-effective solutions and access to the latest technologies, enhancing efficiency and citizen engagement across Wales.