Compliance costs have risen by 33% since 2021 in some sectors, creating real pressure for organisations trying to stay competitive while still delivering great customer service. At our upcoming event, we'll explore the key challenges and what you can do to tackle them.
Turning Compliance into Competitive Advantage
Join us in Manchester for our first Competitive Compliance Community event, where we will be showing you how technology can turn compliance demands into competitive advantage.
Compliance Is Getting Costlier - But It Doesn’t Have to Be
Data, People and Technology Disconnect
In order to get the most from your data, people and technology, they must be aligned and working cohesively. We have seen many organisations onboard new technology without ensuring that the data feeding it is ready and providing the people with the skills and knowledge to utilise it.
Fragmented and Evolving Regulatory Landscape
Staying ahead of evolving regulatory landscapes with the emergence of technologies like AI is a constant battle, and aligning services is even harder. Organisations need clearly defined rules and guidance to ensure that services remain compliant.
Manual, Resource-Heavy Processes
UK contact centres manually evaluate between 3-10% of customer interactions for quality, compliance, and coaching each week. This leaves you open to huge risks of non-compliance as the majority of calls aren't monitored.
Rising Operational Costs
UK organisations now spend between £500,000 and £1 million a year on compliance operations - from manual monitoring to training and reporting. But with the right tools, much of that effort can be redirected toward improving service, reducing risk, and saving time.
Why You Should Attend
Stay Ahead of the Compliance Curve
Hear from compliance and service design experts on the biggest regulatory and operational challenges facing organisations today, and what’s coming next across multiple sectors.
Discover the Tech That’s Changing the Game
From real-time agent support to AI-driven analytics, see how modern tools are being used to improve compliance, reduce risk, and free up time for better customer service.
See the Tools in Action
We’ll show live demonstrations of the latest technology being deployed in contact centres, including examples of how it's being used to monitor compliance, support staff and automate manual work.
Learn How to Get Started
Not sure how to move forward? We’ll break down practical steps for onboarding new technology, aligning data and people, and building the business case internally.
Connect with People Facing the Same Challenges
Share ideas and speak openly with peers, partners and specialists tackling similar problems. It’s a chance to compare approaches, ask questions and build useful connections.
Meet the Speakers
Alan Linter
Group Consulting Director
Alan Linter
With 30 years in senior contact centre leadership, I've shaped and delivered service propositions for leading brands and public sector organisations. I've led large cross-functional teams spanning operations, IT, planning, MI, quality, and innovation. Passionate about using data to power transformation, I bring hands-on experience of driving measurable outcomes in BPO environments – blending strategic insight with practical delivery across every part of the contact centre ecosystem.
Luke Cuthbertson
Practice Lead Speech and Conversational Analytics
Luke Cuthbertson
With 14 years' experience in contact centres, consulting, and tech vendors, I specialise in extracting CX insight from unstructured voice and text data. I've helped design and deploy analytics solutions across public and private sectors – from financial services to central government – unlocking operational improvements and customer understanding.
My strength lies in blending deep technical knowledge with a clear focus on real-world impact and measurable outcomes.
Jimmy Hosang
Founder & CEO at MojoCX
Jimmy Hosang
Jimmy Hosang is Chief Executive Officer at MOJO-CX© and has had a long career in data consultancy and advisory. He is a former data scientist with expertise in next best action, machine learning and speech analytics.
His career has focused on driving innovation in a variety of roles at Lloyds Banking Group, Direct Line Group, John Lewis, Sainsburys, Argos and Royal Bank of Scotland (RBS).
Kevin Still
Principal Consultant at Kevin Still Consulting
Kevin Still
Director of Consumer Duty Services, BSI ISO 22458 (inclusive design) consultant and NED for the Vulnerability Registration Service (VRS). Member of the government Fairness Group. Director of trade body DEMSA.
Recently acted as senior delivery lead on a Government Major Projects Portfolio (GMPP) programme around customer engagement, involving large scale public procurements.
Focused on strategic consultancy, major bid support and inclusive design (e.g. ISO 22458, Open Banking, FinTech, Consumer Duty, vulnerability management). Specialism in data sharing. Looking at digital engagement strategies and acting as a programme manager for large strategic projects. Operating multiple Agile projects at scale working with system integrators.
Alasdair Skeoch
Head of Collections, Head of Operations at BPO Collections Ltd
Alasdair Skeoch
An exceptional commercial leader with a first class track record of success in senior Operational and Client Services roles within the Debt Recovery sector. Highly skilled in executing major contracts and ensuring quality service delivery through effective project, people and supplier management. An outstanding communicator and influencer at all levels with the ability to achieve sustainable long-term business success.
Specialties:
- Expert knowledge of the Debt Recovery industry
- Client relationship management
- First class track record of winning and retaining blue chip client accounts
- People and project management
- Leadership and influencing at all levels
- Proven ability to lead and engage
- Delivering first class results against challenging targets and objectives
Secure Your Place Today
In Partnership With MojoCX
We are excited to announce that MojoCX have partnered with FourNet to support in delivering this event.
What You'll Take Away
Related Resources
