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Cloud
Transition
Transition to the cloud
Cloud technology increases efficiency, flexibility, security and competitiveness. It gives organisations greater control over resources, is easy to scale up or down, and makes a business or organisation future-proof. Organisations and contact centres are becoming much more reliant on building a flexible workforce and cloud technology enables this shift.
The Benefits of Cloud
The benefits of moving to the cloud are becoming clear for businesses and organisations of all shapes and sizes.
This means there are greater opportunities to allow staff and contact centre agents to work remotely or from home, without any impact on the organisation. So long as an internet connection is available, everyone can be at work – whether on mobile, laptop or desktop PC.
As a result, workforce management is more efficient both for managers and team-members, agents are happier, collaboration is more likely.
Moving to a cloud-based solution offers you, or your support partner, the ability to access your system remotely. Meaning they can manage general maintenance and perform essential security and system updates instantly – leaving you to focus on your business.
Technology also allows you to accurately forecast the changes within your business, allowing resources to be managed better.
It can seriously reduce the cost of disaster recovery, which can be expensive without cloud-based back up.
Security is an ongoing consideration for businesses, and that is not likely to change any time soon. With cyber threats more prominent and data protection an increasing concern globally, a robust and secure infrastructure for your telephony and contact centre is essential for peace of mind.
Updating a cloud-based solutions’ security patches can be done remotely from anywhere. Eliminating the need to visit an on-premise solution means that the turnaround to protect your infrastructure from potential attacks can be near instant.
Moving to the cloud gives all staff access to best-in-class technology and can allow smaller enterprises to act faster than bigger competitors.
Savings in areas such as IT support and hardware allow affordable investment elsewhere, such as cloud-based customer experience solutions. Cloud services regularly release new features and functions, meaning your business is constantly innovating and future-proofed.
The latest features and functionality via the cloud
Create a roadmap to the cloud that capitalises on existing investments while integrating the latest features and applications.