Delivering Intelligent Managed Services

A Service Management Platform for proactive organisations

The insights and recommendations produced from billions of data points VSM processes with Machine Learning and AI, including technical, WFH network and room analytics, show you exactly what to do and where to invest in your people and technology.

VSM Everywhere | End-to-end XCaaS Analytics from Virsae on Vimeo.

About Virsae

Since 2013, Virsae’s cloud-native platforms and AI-powered analytics have kept UC and CC systems performing at their best.

Businesses around the globe use our advanced monitoring,

diagnostics, and reporting services to bring new levels of clarity and understanding to the real-time performance of their communications platforms, and customer and user experience.

Virsae delivers the unrivaled insights organisations rely on to proactively optimise their communications environments to enhance customer experience, improve employee wellbeing and bolster UC security into hybrid workplaces.

VSM Everywhere

VSM-E combines technical analytics with WFH network and room analytics, to provide full stack end-to-end visibility of hybrid working environments.

Designed for optimizing customer and user experience, VSM collects data from XCaaS platforms and enabling technologies, in the cloud, across the enterprise, and courtesy of VSM-E in ‘unmanaged’ WFH environments – even extending to telemetry data, such as headset boom position and background noise. The data from disparate sources is joined together within each communications interaction, presenting a full stack view, from end-to-end.