A Service Management Platform for proactive organisations

The insights and recommendations produced from billions of data points VSM processes with Machine Learning and AI, including technical, WFH network and room analytics, show you exactly what to do and where to invest in your people and technology.

FourNet and Virsae in partnership

A whole world of interaction insight in the UC and contact centre (CC) space, Virsae powers FourNet’s intelligent managed services (IMS): collecting data on a massive scale, overlaying AI-based analytics, automation, workflows, reporting, and notifications to keep the technology that underpins customer interactions running flawlessly.

Mission critical services and proactive monitoring averts problems before they happen, helping ensure five 9s reliability for public sector customers.

Emergency services and government customers include:

About Virsae

Since 2013, Virsae’s cloud-native platforms and AI-powered analytics have kept UC and CC systems performing at their best.

Businesses around the globe use our advanced monitoring,

diagnostics, and reporting services to bring new levels of clarity and understanding to the real-time performance of their communications platforms, and customer and user experience.

Virsae delivers the unrivaled insights organisations rely on to proactively optimise their communications environments to enhance customer experience, improve employee wellbeing and bolster UC security into hybrid workplaces.

VSM Everywhere

VSM-E combines technical analytics with WFH network and room analytics, to provide full stack end-to-end visibility of hybrid working environments.

Designed for optimizing customer and user experience, VSM collects data from XCaaS platforms and enabling technologies, in the cloud, across the enterprise, and courtesy of VSM-E in ‘unmanaged’ WFH environments – even extending to telemetry data, such as headset boom position and background noise. The data from disparate sources is joined together within each communications interaction, presenting a full stack view, from end-to-end.


Group Friends Video Chat Connection Concept

Virsae Service Management for Unified Communications

Portrait Of A Smiling African Female Customer Service Executive

Virsae Service Management for Contact Center

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Virsae Service Management for UC Security

Hybrid work in a Wi-Fi imperfect world

With more contact centers using a hybrid working strategy than ever before, how are they coping with connectivity issues and how have Contact Centre (CC) and unified communications (UC) cloud-based platforms played a major part in tackling this issue?

Glitchy Microsoft Teams experience impacts at-home CEO

With many of us taking a number of virtual meetings every day, it's no surprise that half of us experience poor video and audio quality in meetings. Find out what a CEO did to solve this issue when they attended a board meeting that's technology performance didn't meet their expectations

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