NICE Platinum Partner

FourNet is one of just two Solution Providers in EMEA (Europe, Middle East and Africa) this year to earn the top tier accreditation, which is part of NICE's 360 Partner Programme.

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Providing NICE Contact Centre
Solutions & Transformation

NICE provides comprehensive solutions tailored to address critical business challenges such as improving customer experience and operational efficiency. Access advanced analytics in the contact centre to drive workforce optimisation and customer engagement strategies.With deep expertise in implementing and managing NICE's cutting-edge technologies, we help organisations across various industries enhance their service delivery and achieve their strategic goals.

Acquire NICE Services with FourNet

As one of the leading and highest accredited NICE providers in the UK, there is no one better to work with to access, implement and manage NICE solutions. Opposite are the services that we specialise in:

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NICE CXone

Transform your contact centre with NICE CXone, a comprehensive cloud-based platform designed to enhance customer interactions. Offering scalable solutions, CXone integrates seamlessly with your existing systems, enabling advanced analytics, AI-driven insights, and flexible deployment options to support a hybrid workforce and improve customer satisfaction.

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Customer Experience Interactions

Elevate customer experience with NICE CXi, an innovative platform that unifies customer journey data across all touchpoints. CXi provides actionable insights through advanced analytics and AI, helping you anticipate customer needs, personalise interactions, and drive consistent, high-quality service throughout the customer lifecycle.

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NICE Workforce Management (IEX)

Optimise your workforce management with NICE IEX (WFM), a powerful solution for scheduling, forecasting, and real-time management. IEX helps you maximise efficiency, improve employee engagement, and ensure optimal staffing levels, allowing your contact centre to deliver exceptional service while controlling operational costs.

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NICE Inform

Enhance your public safety and security operations with NICE Inform, a comprehensive incident information management solution. NICE Inform captures, analyses, and reconstructs multi-channel communications, providing critical insights for investigations and compliance. Ensure accurate incident documentation and streamline your operations with this robust platform.

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Nexidia

Unlock the potential of your customer interactions with NICE Nexidia, an advanced analytics solution that leverages AI and machine learning. Nexidia provides deep insights into customer behaviour, sentiment, and trends, enabling you to enhance service quality, drive performance improvements, and make data-driven decisions for better business outcomes.

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Why You Should Choose FourNet

Effortless Cloud Migration

At FourNet, we excel in migrating and managing some of the most intricate cloud estates. Our team has successfully transitioned hundreds of organisations, ensuring minimal disruption and optimal performance. With our expertise, you can trust that your migration to the cloud will be smooth and efficient, allowing you to reap the benefits of advanced cloud technology swiftly.

Tailored Consultancy

We collaborate closely with customers to design solutions that grow and adapt with their business needs. FourNet has a proven track record of helping organisations achieve their goals, with bespoke contact centre solutions that are both scalable and flexible. Our consultancy services focus on understanding your unique challenges and aligning our strategies to ensure your long-term success.

Secure Your Contact Centre

Our hosting options are designed to meet government-level security standards, providing robust protection for your contact centre solutions. FourNet's commitment to security ensures that your data is safeguarded against threats, offering peace of mind and uninterrupted service. Our secure cloud environments are trusted by numerous high-profile clients across various sectors.

User Communities

Join our vibrant community of NICE users to share ideas, tackle challenges, and drive innovation. FourNet organises regular forums and events where you can connect with product experts and technology specialists. These interactions foster a collaborative environment that enhances your use of NICE solutions and contributes to a shared roadmap of success.

Instant Access to Experts

With FourNet, you are supported every step of the way to ensure you achieve a high return on investment from your NICE solutions. Our dedicated success management team provides continuous support and expert guidance, helping you maximise the value and impact of your contact centre investments. We are committed to your long-term success and satisfaction.

Cloud Contact Centre
as a Service (CCaaS)

Regulations and Vulnerability

Leverage FourNet’s Agile Cloud

Cloud Contact Centre
as a Service (CCaaS)

Realise the benefits of cloud-based CCaaS, driving scalability, flexibility, and cost-efficiency. Seamlessly integrate advanced technologies, improve disaster recovery capabilities, and ensure consistent, high-quality customer service regardless of location, supporting a more agile and resilient business operation.

Regulations and Vulnerability

Give your agents real-time support when interacting with vulnerable customers, helping them identify when someone is signalling vulnerability and assisting with prompts to provide further support. NICE tools also provide advanced analytics to help you evidence contact centre behaviour, allowing you to prove compliance.

Leverage FourNet’s Agile Cloud

We deliver NICE through FourNet's Private Cloud, Agile Cloud, for robust SIP and Teams integration, enhancing your contact centre's connectivity and collaboration capabilities. Agile Cloud offers a secure and flexible environment, allowing you to streamline communications and improve operational efficiency with confidence.

Launch Your NICE Project Today

The UK’s NICE Partner of the Year

NICE is the world’s leading cloud customer experience platform provider, helping organisations deliver exceptional services to their customers. As a Platinum-rated NICE partner and the NICE UK Partner of the Year, FourNet is the ideal provider of NICE technology.

Launch Your NICE Project Today

Contact us today to discover how NICE solutions can transform your organisation. Get insights on products, pricing, and how we can help you achieve your business goals.

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Sectors Expertise

Delivering successful organisational change through a deep understanding of our key verticals.

Higher Education OLD

Deliver exeptional student experiences in a secure, intelligent and cost effective environment.

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Healthcare Services OLD

FourNet works with some of the UK's leading hospitals, health boards and ambulance services to deliver 999 & 111 contact centre solutions, GP triage, video appointments and integrated health and social care services for patients; we also provide unified communications and collaboration capabilities for health professionals.

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Housing OLD

FourNet works with many UK Housing Associations to deliver digital transformation strategies, that help them manage and improve customer contact. We enable the use of digital communication channels with residents, utilising automation and AI to deliver a better customer experience.

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Emergency Services

FourNet delivers mission critical services to fire, police and ambulance services across the UK. We provide highly available contact centre solutions delivering 999 & 111 services to the public and back office solutions to support a flexible, agile workforce.

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Central Government OLD

ANTENNA from FourNet is a secure cloud-based communications service, developed in partnership with the Cabinet Office, providing voice, contact centre, video, messaging and collaboration services to UK Government Departments across a managed private network.

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Utilities OLD

FourNet's flexible cloud first utility sector solutions give you a 360 degree view of customers enabling you to provide a seamless customer experience. We give your contact centre agents a single pane of glass view to provide exceptional customer service.

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Solutions Expertise

NICE CXone

NICE CXone is ideal for contact centres aiming to streamline their operations and enhance customer interactions. It supports a hybrid workforce by integrating seamlessly with existing systems and offering flexibility in deployment. The advanced analytics and AI-driven insights provided by CXone enable contact centres to improve response times, personalise customer experiences, and increase overall satisfaction. This technology is particularly beneficial for organisations that need to manage large volumes of interactions across multiple channels efficiently.

Customer Experience Interactions

NICE CXi is perfect for businesses looking to unify customer data across various touchpoints. By providing actionable insights through advanced analytics and AI, CXi helps businesses anticipate customer needs and personalise interactions. This leads to consistent, high-quality service, improving customer loyalty and satisfaction. The platform is particularly useful for organisations seeking to integrate multiple communication channels and ensure a seamless customer journey.

NICE Workforce Management (IEX)

NICE IEX (WFM) is designed for contact centres that require precise scheduling, forecasting, and real-time management. It maximises efficiency and improves employee engagement by ensuring optimal staffing levels. This technology is essential for organisations aiming to deliver exceptional service while keeping operational costs under control. The real-time management capabilities of IEX also allow for quick adjustments to meet changing demands, enhancing overall productivity.

NICE Inform

NICE Inform is crucial for organisations involved in public safety and security. It captures, analyses, and reconstructs multi-channel communications, providing critical insights for investigations and compliance. This technology ensures accurate incident documentation and streamlines operations, making it invaluable for law enforcement, emergency services, and other public safety agencies. By enhancing the ability to analyse and manage incidents, NICE Inform improves overall operational efficiency and response times.

Nexidia

NICE Nexidia is tailored for businesses looking to delve deeper into customer interactions. Leveraging AI and machine learning, Nexidia provides comprehensive insights into customer behaviour, sentiment, and trends. This technology enables organisations to enhance service quality, drive performance improvements, and make informed, data-driven decisions. It’s especially beneficial for companies aiming to understand customer needs better and improve their overall service delivery.

Solution

Cybersecurity as a Service

Protect your people, your data, your customers and your reputation.

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Solution

Secure Networking

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Solution

Customer Experience Consulting

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Solution

Unified Communications Solutions

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Customer Success Stories

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Enhancing Passenger Experience through Contact Centre Transformation

customer experience

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South Norfolk & Broadland District Council

Local Government

customer experience

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Alzheimer’s Society

Charity

Contact Centre

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NICE Platinum Partner

Providing NICE Contact Centre
Solutions & Transformation