Digital Workforce is one of the leading Robotic Process Automation (RPA) service providers globally.

They help and mentor organisations in their intelligent automation journey and digital transformation.  Over 200 large global customers use Digital Workforce’s services to transform their businesses with intelligent automation.

Home > About > Strategic Partnerships > Digital Workforce Services Ltd

Digital Workforce automates business processes to drive your business' operational efficiency and success.

Robotic Process Automation (RPA) and Intelligent Automation (IA) have transformed many back-office functions, such as finance and accounting. While most of the current use cases for RPA are in the back-office operations, the forerunners are already utilising RPA and other intelligent automation technologies, like Conversational AI, in customer operations. By 2023, there will be a 30% increase in the use of RPA for front office functions (sales and customer experience), according to Gartner.

4000+

Automated Processes

10m+

Hours back to Business

200+

Large Global Customers

Massive potential in Contact Centers

Intelligent Automation has a huge potential in Customer Service and Contact Centers. It increases process automation, enhances productivity, and revolutionizes customer experience.

Outstanding achievements, like Reducing Average Handling Time (AHT) by 50% or more or Reducing Workload by 25-80% while improving customer experience and increasing customer loyalty and spend, are possible with intelligent Automation.

Portrait Of A Smiling African Female Customer Service Executive

Industrial-scale Intelligent Automation services

Digital Workforce is the leading provider of industrial-scale Intelligent Automation services. Our intelligent digital workers utilize different technologies, including Robotic Process Automation (RPA) and Artificial Intelligence (AI), to automate and optimize its customers’ business processes. The service portfolio consists of scalable, cloud-based services designed to deliver value from day one.

No matter if you are new to automation or have some experience already, we can help you get started or accelerate quickly on your intelligent automation journey.

If you are interested in increasing the degree of automation in your Customer Service and identifying the high impact, high visibility business goals for front-office automation, we are here to help.

Customer Success Stories

Vero

Finnish Tax Administration

Finnish Tax Administration uses end-to-end automation solution, which simplifies and guides customer interaction tasks, including gathering data from back-office system databases, scheduling callbacks, updating customer records, initiating the next best actions, and more.. It automatically retrieves the information required in caller identification based on a social security number and assists the service agent through the call.

Learn More

Toyota

Material Handling Norway (THNM)

Toyota Material Handling Norway AS (TMHNO), a leading supplier of material handling equipment, uses Robotic Process Automation to improve customer experience and build competitive edge.

THNM introduced RPA to help enhance customer experience, increase the quality of deliverables and ensure a sustainable workload for employees.

Learn More

Södertälje

Södertälje - a Swedish municipality, and digital forerunner - turned to bots to ensure effective operations and excellent customer service during the COVID-crisis. Automating administrative tasks enabled the municipality to focus on organizing its citizens the required services and support during the health crisis.

Learn More

City of Oulu

OuluBot is Finland's first digital customer service agent that combines AI and software robotics. It provides residents with extensive and multichannel information 24/7. In addition, OuluBot can independently handle many service requests and personalized information.

Learn More