Digital Workforce is one of the leading Robotic Process Automation (RPA) service providers globally.
They help and mentor organisations in their intelligent automation journey and digital transformation. Over 200 large global customers use Digital Workforce’s services to transform their businesses with intelligent automation.
Digital Workforce automates business processes to drive your business' operational efficiency and success.
Robotic Process Automation (RPA) and Intelligent Automation (IA) have transformed many back-office functions, such as finance and accounting. While most of the current use cases for RPA are in the back-office operations, the forerunners are already utilising RPA and other intelligent automation technologies, like Conversational AI, in customer operations. By 2023, there will be a 30% increase in the use of RPA for front office functions (sales and customer experience), according to Gartner.
Hours back to Business
Large Global Customers
Massive potential in Contact Centers
Intelligent Automation has a huge potential in Customer Service and Contact Centers. It increases process automation, enhances productivity, and revolutionizes customer experience.
Outstanding achievements, like Reducing Average Handling Time (AHT) by 50% or more or Reducing Workload by 25-80% while improving customer experience and increasing customer loyalty and spend, are possible with intelligent Automation.
Industrial-scale Intelligent Automation services
Digital Workforce is the leading provider of industrial-scale Intelligent Automation services. Our intelligent digital workers utilize different technologies, including Robotic Process Automation (RPA) and Artificial Intelligence (AI), to automate and optimize its customers’ business processes. The service portfolio consists of scalable, cloud-based services designed to deliver value from day one.
No matter if you are new to automation or have some experience already, we can help you get started or accelerate quickly on your intelligent automation journey.
If you are interested in increasing the degree of automation in your Customer Service and identifying the high impact, high visibility business goals for front-office automation, we are here to help.
Customer Success Stories