Award-Winning,
Fast-Growing and Successful.

Phil Dowling

What area do you work in and what does an average day look like?

I work in the professional services team as an application support specialist. I am about to move into the service area of the business in a T3 support role. There is no such thing as an average day for me, no two days are the same. I can be assisting the sales and pre-sales department in a solution design/ professional services quote one minute and then dealing with a customer outage the next. Each day is different and that’s one of the things I love about my job.

Where do you work and what do you like about it?

I mainly work in the Manchester office, but can be found driving the length and breadth of the country visiting customer sites for meetings or installation / upgrades of their solutions. The whole of FourNet, north and south has a good vibe and everyone makes you feel that you are part of the FourNet family.

What’s it like to work at FourNet?

It’s been said before, but I truly do love my job. I’ve worked in the communications business for 20+ years.I have worked in the large 2000+ employees sector and smaller companies over the years and FourNet is one of my favourites. I like the teamwork ethic, that everyone has a real can-do attitude. I feel that the customer focus is second to none. I have seen the company grow in the last 2.5 years and look forward to the future with this company.

What’s your biggest achievement or highlight of your time working at FourNet?

FourNet is committed to providing an environment where every employee can flourish and reach their potential and for me that is able to reach out to customers old and new and assist them in their journey. I am particularly proud of the fact that FourNet has won some considerable customer contracts with my assistance and that I was specifically requested to work on a project based on work I completed for that customer with a previous employer.

What would you tell a prospective candidate applying for a job here?

If you’re committed to providing the best service to our customers, have a can-do attitude, a good sense of humour, and have the thirst for knowledge,then this is the place for you. Career fatigue is an unknown ailment in FourNet!

Amy Billington

What area do you work in and what does an average day look like?

I work in the operations department as a project coordinator, it is very fast paced, and we are always busy taking on new projects. I mainly look after anything that wouldn’t get assigned to a project manager, so the smaller orders through to the change requests and helping the PMs with their additions to larger projects. On an average day I will usually attend several conference calls, I am the middleman between FourNet and the customer. I will organise engineer resource and arrange for everything to fit together so a project can run smoothly.

Where do you work and what do you like about it?

I am mainly based in the Manchester Office, but I am also able to work from home if needed. I love the family atmosphere of the office, the vibe is happy and everyone helps each other out.

What’s it like to work at FourNet?

I absolutely love working at FourNet. I have felt so welcome since the minute I started. My team are great and supportive. When I started at FourNet I was a total newbie with no experience in the industry, but I have been lucky to be surrounded by so many great mentors who have guided me and helped me onto my career path. It’s a great place for internal growth, they really look after their staff.

What’s your biggest achievement or highlight of your time working at FourNet?

I have been lucky enough to be put through a work based apprenticeship which will allow me to eventually become a project manager. I just recently passed my first exam so that was an achievement! There have been many highlights for me, and the team nights out are always fun!

What would you tell a prospective candidate applying for a job here?

If you’re hard working with a positive attitude and like a challenge in a fast-paced environment, then you will fit right in!

Matt Croft

What area do you work in and what does an average day look like?

I work in the sales team leading on solutions for the Public Sector. My days are never average! I could be meeting customers face to face or via online collaboration video conferences one day; the next day I could be working with the bid management team (presales, bid manager, project management office and operations staff) responding to a customer tender; the day after I could be attending & presenting at one of the many events which FourNet attend. Every day is different which is a good thing!

Where do you work and what do you like about it?

I’m home based but usually you will find me in the Manchester office one a week or once every few weeks. My customers are nationwide so I don’t typically need to work from one of the offices but it is always good to catch up with people when I make the trip to the office.

What’s it like to work at FourNet?

FourNet has changed a lot since I joined in 2011. The business has grown massively from being a relatively small provider to now being much more established as a market leader and trailblazer in some areas. This has been achieved by everyone pulling together and helping each other out during the tough times. There has always been a big focus on enjoying work, you spend more time at work than you do at home so you need to work somewhere which is enjoyable.

What’s your biggest achievement or highlight of your time working at FourNet?

There are lots of highlights / achievements which I could list (big and small). But the one which always sticks in my mind was in 2015 when FourNet were confirmed as a supplier for the Crown Commercial Services RM1045 framework. I was heavily involved in bidding for this framework and it has been a great help to FourNet in winning the public sector customers which we have. In 2019 we were awarded supplier status for RM3808 which replaced RM1045 so we have carried on winning public sector business. One other highlight is the work we are doing within UK Blue Light / Public Safety. FourNet are working with a number of 999 control rooms in the UK to deliver better patient / citizen experiences and ultimately save lives which does make the job exciting and scary at the same time!

What would you tell a prospective candidate applying for a job here?

If you are looking for a company who provides exceptional customer service / growing as a business / fun place to work then let’s have a chat!

Robbie Brown

What area do you work in and what does an average day look like?

I currently work in Central Government for FourNet, however I’ve also been through the ‘ranks’ via the Service Desk based in Manchester before being promoted into Professional Services. An average day for me is ensuring that our award-winning ANTENNA cloud platform remains stable for our customers, as well as commissioning new servers for additional customers as and when required. A typical week involves on-site meetings discussing all aspects of telephony and networking with customers and suppliers and outside of this I spend a lot of time researching Cyber Security to ensure our platform remains as secure as possible.

Where do you work and what do you like about it?

Historically I have been based primarily out of London however of late I’ve been able to flexibly work and still provide the support required for customers. I generally find myself in London 3-4 days per week, with 1-2 days working remotely from home. There is no set pattern to these days though as often I have customer meetings that require on-site support. I love the flexibility at FourNet and how I can work anywhere and still get the job done.

What’s it like to work at FourNet?

I’ve been at FourNet for 10 years this April and I’d go as far as saying it’s like one big family. Everybody has a can-do attitude and I find that if/when mistakes are made, the area of focus lies on the solution rather than the problem – because of this we rarely make the same mistake twice and the directors are always very hands on to help whenever it’s required. Given FourNet’s recent rapid growth, the directors always remain hands on and I often find myself reaching out to them for advice and they’re always willing to help.

What’s your biggest achievement or highlight of your time working at FourNet?

Although it’s not a sole achievement of mine, my greatest achievement is seeing ANTENNA grow as a brand within FourNet and knowing I played a pivotal part of this. Starting out as a pipe-dream I helped our team bring this to where it is now with our government customers. We’ve enabled better ways of working for so many government departments from the simple things (in theory) like secure voice to the more complex of enabling users to work from home and still remain connected to the core and performing their daily tasks as if they were in the office. Often this is taken for granted but we’ve proven that productivity has increased just by allowing end users to be flexible.

I find myself often talking about my job with pride to anybody who asks “So, what is it that you do?”. I’ve been at FourNet for almost 10 years and have seen the steady growth followed by rapid growth of late and the names involved in projects generally remain the same and that’s no fluke. It’s credit to FourNet and how effective they are at keeping staff motivated and happy. Equally the new faces to projects have been a breath of fresh air – there isn’t a single person at FourNet who isn’t open to new and fresh ideas.

What would you tell a prospective candidate applying for a job here?

First and foremost, I’d say to be prepared for a change in pace. FourNet work to tight schedules and our unique selling point is that we’re able to rapidly turn things around to suit the customer. Those without a positive can-do attitude need not apply.

Ben Ryland

Stela Simeonova

Can you tell us a little about yourself and your background before joining FourNet? 

Before joining FourNet, I gained extensive experience across both operations and cybersecurity roles. As a Cybersecurity Analyst, I gained invaluable hands-on experience in managing security incidents, optimising reporting processes, and developing tools that improved the efficiency of client interactions. My background also spans operations and project management, where I coordinated complex IT support services, managed budgets, and ensured successful project delivery. Additionally, from previous roles over the years, I developed strong skills in finance, administration, travel management, budgeting, staff planning, payroll management, procurement, and customer service This diverse experience has equipped me with a solid understanding of both the technical and strategic aspects of cybersecurity, as well as a clear insight into how a business operates and delivers value. In my current role as Security Operations Manager, I lead a high-performing team, drive security measures, and ensure top-quality customer service, enabling me to contribute effectively to the success of the team.

How has your FourNet journey been like?  

My journey at FourNet since the acquisition of Nowcomm has been highly rewarding. Following the acquisition, I transitioned into the FourNet team, taking on the role of Cybersecurity Analyst, where I quickly adapted and embraced new challenges. In this position, I gained hands-on experience in managing security incidents, optimising reporting processes, and improving client interactions. I was fortunate to work alongside the talented and supportive SOC team, which helped me develop a deeper understanding of cybersecurity and its strategic impact. Following this, I was promoted to Security Operations Manager, where I assumed more leadership responsibilities, managing a high-performing team and coordinating security operations. This transition has been a significant milestone in my career, and I've been able to further strengthen my skills in team leadership, security measures, and customer service. The collaborative environment at FourNet has been key to my success, as I've had the opportunity to work across departments, share knowledge, and contribute to the company's overall goals. Overall, my journey at FourNet has been one of growth, learning, and opportunity, especially as part of an evolving company. I'm excited for what the future holds and am proud to be part of such a dynamic and forward-thinking team.

What has been the most challenging part of your role, and how did FourNet support you? 

The most challenging part of my role is ensuring that security operations remain seamless and efficient while adapting to ever-evolving security threats. The dynamic nature of cybersecurity requires constant vigilance and the ability to respond quickly to incidents while maintaining high standards across the team. FourNet has supported me by providing the structure and resources necessary to manage these challenges effectively. The company fosters a collaborative environment where team members can share knowledge and solutions, enabling us to tackle issues more efficiently. Additionally, the clear communication channels within the company help ensure that challenges are addressed swiftly, allowing us to maintain a high level of service and security for our clients.

What do you think makes FourNet's SOC team unique? 

What sets FourNet's SOC team apart is our exceptional blend of diversity, expertise, and collaboration. Our team is made up of 40% female and 60% male members, reflecting a balanced and inclusive environment. We are also a truly global team, with colleagues from various countries, allowing us to speak approximately 12 languages as a group. This multicultural makeup not only enriches our communication but also strengthens our ability to approach security challenges from a variety of perspectives.
Our team's skill set is just as diverse, ranging from advanced hacking techniques and programming to cutting-edge defensive strategies. Each team member brings their own unique strengths, and we actively share our knowledge and skills with one another. This culture of continuous learning and mutual support ensures we're always adapting to the rapidly changing cybersecurity landscape.
Above all, we are united in our commitment to our clients. Working around the clock, 24/7, we are dedicated to providing the highest level of protection and peace of mind. It's our collaborative spirit, combined with our diverse talents, that truly makes our SOC team unique.

What would you tell a prospective candidate applying for a job here? 

If you’re considering applying for a role at FourNet, I'd tell you that it's an exciting and dynamic place to work. The company offers a collaborative and supportive environment where you'll have the opportunity to work with talented professionals across different disciplines. There's a strong focus on personal and professional growth, so if you’re looking to develop your skills, FourNet offers plenty of opportunities to learn and progress in your role.
One of the things that sets FourNet apart is its diverse and inclusive culture. With a team of individuals from various backgrounds, cultures, and skill sets, you’ll be part of a team that values collaboration and mutual respect. Whether you’re in cybersecurity, operations, or any other department, you'll be encouraged to bring your unique perspective and contribute to the team's success.
If you’re someone who thrives in a challenging environment and is passionate about providing exceptional service to clients, then FourNet is the right place for you. It’s a place where your contributions are recognised, and you'll be empowered to innovate, grow, and make a meaningful impact.

Karen Wentworth

Can you tell us a little about yourself and your background before joining FourNet?

As you are aware I joined Fournet via acquisition. Directly prior to that I was Sales & Marketing Director at C>Ways, a small VAR majoring in networking and infrastructure .
I started my career in travel and tourism before moving into international bulk liquid transport , where I spent a good chunk of my working life . Starting out as a CSR which was a mix of a sales and operational role. I quickly progressed into Business Development and held several senior positions with some of the worlds biggest players in the sector. Leaving the industry to pursue other interests in 2015 , these included running my own business for a period of time , business consultancy and advisory roles , landing in CWays was by far the biggest challenge I'd taken on . The sector was just so far removed from anything I'd done previously.

How does your regular day at work look like?

I'm a list person , generally I'm never 100% up to date , there's always something that needs doing. My position as Head of Sales Operations gives me a unique view of the business. My team is very varied in specific job function; however, the common theme is that they all have a supporting role in the business. From systems to sales enablement to our recurring revenue base.
I tend to split my time between supporting the team , making sure they have everything they need to do their jobs effectively. That can be a mixture of personal development and removing blockers , I'm a firm believer that my management responsibility is to help my team be the best versions of themselves they can be. The other part of my job is to drive continuous improvement through the business , whether that be systems or process improvements. Working with other stakeholders and all departments the remit is to drive efficiency , consistency, and scalability. My job pushes me to the limit everyday.

Can you describe what the transition felt like for you personally and professionally during the acquisition?

Acquisition I find is generally a bittersweet experience, you lament the business you worked for whilst at the same time have feelings of excitement and anxiety about the future. I think you've got to give everything a chance, the first 6 - 8 months I was at Fournet , I worked heavily on the integration of CHow would you describe your leadership style, and how has it evolved since joining FourNet through the acquisition?

I take my role of managing people seriously. I have a responsibility to the people that work for me to ensure they have the tools and knowhow to do their jobs effectively. They understand what is required of them , why its required and when, ambiguity leads to uncertainty and inefficiency. I work with my team to develop their hopes and dreams whilst ensuring the business also gets what it requires , the two aren't always aligned.
I've worked in businesses that have gone through major transformation previously , with mixed levels of success. The main challenge at a point in a company's development is change management and maintaining its culture, people can generally deal with so much before fatigue sets in . Inevitably you dip before rising again and reaping the benefits fully . My job is to guide them through the tough times and celebrate the wins.

What would you tell a prospective candidate applying for a job here?

I have recruited for several positions recently . I've had the same approach with them all ...
Fournet is an exciting place to be at the moment, internal transformation , the strides we are making in sales, the amount of untapped opportunity still ahead of us . In any company that has the growth aspirations FourNet has , the opportunity for career progression and personal growth is massive . However you need to be up for the ride , it can be hard work and sometime frustrating , the upside is working with great people in a business that is ever changing and evolving , no time to get board !!

Bill Cooper

Can you tell us a little about yourself and your background before joining FourNet?  

Before joining FourNet, I was finishing my studies about Business and Marketing at Manchester Metropolitan University. During this time at University, I moved to Manchester full time and have been here ever since.
Once I graduated, I got a job working for a FinTech organisation in Manchester, which I continued at through their rapid growth period. Moving from a 100 person HQ in office, to a 250 person operation with a new HQ in Sweden and then expanding past 500 people globally.
At this point I know I wanted to stay in the technology industry and found my next opportunity at FourNet.

What do you enjoy most about working at FourNet?  

The best thing about FourNet for me is the culture and the people. There is a great attitude throughout FourNet and a belief that we can deliver anything we set out to do.
New ideas are always well received and met with a positive outlook; with teams working well together to achieve their goals.

What does your regular day at work look like?

We don't have a large Marketing team at FourNet, which means everyone has a huge number of responsibilities. For me, my main focuses are to ensure that we are delivering a great online user experience through the website, online communications and on social media.
We also produce a lot of resources that are focused on helping our audience base perform their jobs a little bit better. And that is a key focus of mine, but also sharing the successes of our current customers and the learnings from our work with them.

Can you share a story or experience that highlights FourNet's culture?  

For me a highlight is our end-of-year event in 2024, where the entire company gathered for a look back at the work we had delivered in the previous year. We heard directly from some of our customers, who shared their experiences of working with FourNet and the way everyone had pitched in to deliver an exceptional service to them.
These testimonials really highlighted the fantastic work that we deliver, but also what this enables for our customers. Whether that is connecting 999 emergency calls, or improving the experience for people with Alzheimer's when contacting the Alzheimer's Society. It was fantastic to hear directly the positive impact our work is having.

What would you tell a prospective candidate applying for a job here?  

I couldn't recommend FourNet enough if you're looking to join an organisation in a position that you can really make your own! All ideas are heard and considered, and there are lots of opportunities to develop if you're willing to get stuck in. 

Caroline Thomas

Can you tell us a little about yourself and your background before joining FourNet?  

I joined Fournet in November 2022 as Senior CX Service Designer. I am responsible for leading the design and optimisation of the entire or parts of the customer journey, ensuring that every interaction a customer has with a company’s products or services is engaging, efficient, and satisfying. Prior to this I spent over 27 in Contact Centres working in different roles across both private and public sector partnerships in Financial Services, Utilities, Retail, Telecoms, Local Government and Charities. This background gave me a deep understanding of both the technical and customer-centric aspects of the industry. 

I am currently studying for a Diploma of Higher Education in Social Sciences supporting my passion for understanding human behaviour and enhancing the understanding I bring to the team; how technology impacts people's lives and businesses. 

What does your regular day at work look like?  

No two days are ever the same, and that's what I love about my role. When I'm not travelling I can be found in my small office usually with a pot of tea and a podcast playing in the background. My days can be spent online working with Clients to understand their challenges and strategy or working with internal teams to design solutions that deliver business benefits both commercially and in customer and agent experience. My most rewarding times are spent onsite with our Clients and prospects in their Contact Centres with their agents. This activity provides invaluable qualitative insights into the impact on both colleagues and customers from the people who are on the front line. 

What prompted the transition from a tech-focused role to CX (Customer Experience)? 

How does FourNet stand out in providing exceptional CX compared to others? FourNet distinguishes itself through a unique blend of technical expertise and a deep commitment to understanding our clients’ needs and most importantly their challenges. We don't just deliver solutions; we build partnerships. Every CX team member brings something invaluable to the table, whether it's technical skills, data analysis, strategic thinking, or creative ideas. Our approach means we can adapt and innovate quickly, ensuring our customers get the very best. We run design thinking sessions, a human-centered approach to problem-solving that emphasises empathy, collaboration, and creativity. By focusing on understanding user needs and iteratively developing potential solutions, it empowers the teams we work with to tackle complex challenges with innovative outcomes. Supported with the data analysis that our team undertakes we're not just meeting expectations--we're anticipating needs and delivering above and beyond. 

What would you tell a prospective candidate applying for a job here?  

FourNet isn't just a workplace; it's a place where you can grow, where you can truly make a difference. If you're someone who loves every day to be different, solving meaningful challenges, and pushing boundaries, this is the place for you. What sets us apart is the culture--we value curiosity, creativity, and a genuine commitment to excellence. Here, your voice matters, your ideas are heard, and you'll be part of a team that celebrates success together. 

Amanda Henderson

Can you tell us a little about yourself and your background before joining FourNet? 

I am a seasoned Contact Centre Specialist with over 25 years of experience in designing, implementing, and managing advanced telecommunication and customer experience solutions. Currently, I guide customers through digital transformations as a CCaaS at Fournet, specializing in Contact Centre technology and user experience optimization.   

Previously, I held leadership and technical roles at organizations including RingCentral, Capita, SITEL, and the Department of Work and Pensions, where I developed and implemented large-scale Contact Centre infrastructures, managed multi-regional teams, and led critical transformation projects. My expertise spans solution architecture, CCaaS platforms, digital and AI technologies. 

As a passionate advocate for Women in tech, I actively contribute to forums and events. My professional highlights include designing the award winning first UK dementia friendly Contact centre for the Alzheimer's society and being a keynote speaker at industry conferences about dementia friendly technology solutions. 

How does your regular day at work look like? 

Typical day at work - No two days are the same which is something I love about my job.  I tend to work from home if I'm not out at a customer site.  If I'm at home the day will mainly consist of online meeting bother with colleagues and customers.  When working from home I can also concentrate on any admin tasks and demo building for any upcoming customers demonstrations.  A day out on a customer site is always enjoyable as part of the Presales team I get invited to present to customers the CCaaS platform.  I try to tailor the demo to make it more personable and relevant to the customer.  

How did you get started in tech, and what challenges have you faced as a woman in this field?

I got started in tech after leaving school and enrolling at collage.  I discovered I was very much in a minority as a female in Technology at collage as I was the only female on the course. This has been a familiar pattern that has followed over the years when joining organisations, I often find myself to be the only female member of the tech team.  I have faced many challenges over the years including being provided with male unforms and discrimination during pregnancy.  But I have noticed a change in the industry and it's really refreshing to see more females in a tech role.  

Why do you think FourNet is a great place for women in tech? 

Fournet is a great place that actively support and recognises Women in technology.  I was fortunate to have been nominated by Fournet for the Women in Technology awards 2024 and was delighted to make it as a finalist in 2 categories.  It felt great to have been support by colleagues when I attended the prestigious awards evening in London last year.  

What would you tell a prospective candidate applying for a job here? 

To any prospect candidate applying for a position a Fournet I would advise it would be a fantastic opportunity to Join a trusted and reputable organisation recognized for excellence in customer service, technology innovation, and workplace culture. 

Aishwarya Sharma

Can you tell us a little about yourself and your background before joining FourNet? 

I'm originally from India, where I did my BBA before moving to the UK for my Master's in Advanced Marketing Management at Lancaster University. Marketing has always been my thing I've worked in digital marketing, graphic design and branding covering everything from SEO and PPC to social media and website optimisation. Before joining FourNet, I worked at Age Check Certification Scheme where I focused on improving their online presence, increasing search rankings and growing engagement on LinkedIn and YouTube.  

How was the onboarding process for you?

Honestly? Smooth sailing. Everything was well-organised from day one, no unexpected surprises, no last-minute chaos. The team made sure I had all the training and resources I needed and HR kept things super transparent. But the real game-changer? The people. Everyone at FourNet is so welcoming and there's always a good laugh going around the office. There's also a strict 'no stupid questions' policy my manager made me aware of in the first week itself, which means I can ask anything without feeling like an idiot, definitely a plus specially when I didn’t have a tech background which calls for a load of stupid questions. 

How did FourNet help you feel welcomed and prepared for your role during the induction?

I got thrown straight into the action (in a good way!). Just a week after I joined we had the Digital Transformation Summit 2024 where I met loads of people from different FourNet offices across the UK. It was the perfect way to feel part of the team early on. On the work front, I was given a proper introduction to all the tools and platforms I'd be using with experts guiding me through everything. Everyone here is super helpful and I've never felt like I was figuring things out alone. Plus the culture here is all about recognising contributions you actually get credit for your work which is always nice! 

What does a regular day at work look like for you?

I work hybrid i.e. three days in the office two days at home. Mondays are for planning out my week, but of course things pop up and flexibility is key. A regular day includes content planning, social media strategy, SDR Tools, Research and collaborating with different teams. And then there's the essential office debates our latest one? Whether drinking water from a mug is weird (spoiler: it is). Coffee breaks are always a highlight too and there is a beautiful canal behind the office for a nice walk after lunch. 

How would you describe your growth in the short time you've been here?

The learning curve has been steep in the best way possible. In just a few months I've picked up five or six new software tools learned about cloud services, customer experience and cybersecurity and basically expanded my marketing knowledge beyond just theory. Studying marketing in University was one thing, but applying it in the real world especially in the tech space is a whole different ball game. Luckily, I get to learn from some of the best which has made the experience even better. 

What would you tell a prospective candidate applying for a job here?

Do it. No hesitation. FourNet is hands down the best place I've worked at great people, great work environment and plenty of opportunities to grow. And no, I'm not just saying this because it's going on the website! If you're looking for a place where your work is valued, your ideas are heard and you actually enjoy showing up to work THIS IS IT!!