Automated Telephony Monitoring
FourNet Automated Telephony Monitoring helps ensure that your critical voice services are always available. From public facing emergency services through to sales lines and direct dials; from conference bridges, voicemail and IVRs to switchboard attendants, PSTN services and Non-Geographical Numbers; our Automated Telephony Monitoring will constantly check your internal and external telephone to ensure they are working as they should.
Many organisations only find out a telephone number isn’t working when someone complains. FourNet Automated Telephony Monitoring runs constant checks and triggers notifications to avoid any loss of service.
Automated Telephony Monitoring in action
A FourNet business analyst will work with you to map your services and determine a schedule and frequency of checks. Any non-responsive number is automatically escalated to our network operations centre where it can be re-programmed immediately thereby resolving the problem before it impacts on service. We work with you to set the schedule of checks and the success criteria for each call. Automated Telephony Monitoring can dial through multiple levels of IVRs to ensure that all workflows are working as they should.