Data-driven, AI-enabled, outcome-focused.
FourNet provide cutting-edge customer experience and cybersecurity services delivered via our secure network and cloud platforms.
We help our customers digitally transform their business, securely. We help them deliver change that empowers their employees, delights their customers and prepares them for the future. Our data-driven consultancy, AI-powered technology solutions and ongoing managed services delivered in the cloud helps our customers protect their business from cyber-attacks, enables operational efficiencies, and deliver an outstanding experience for their customers.
Consult
Every FourNet engagement starts with understanding the business outcomes our customers are seeking to achieve. Whether protecting your organisation from cyber threats, transforming your customer experience or delivering a step-change in operational efficiency using AI and automation. Our assessments & diagnostics enable you to baseline and benchmark your current performance and create a roadmap to achieve your goals.
Transform
Whether you want to transform your cyber security posture, migrate legacy systems to the cloud or enhance customer experience with AI, we begin every journey by understanding your strategic goals. Our expertise in optimising and transitioning legacy systems to the cloud and our partnerships with the world’s leading technology vendors combined with our data driven approach enables us to create a transformation roadmap to achieve your organisational goals.
Optimise
Our partnership doesn’t end at project delivery, and our managed services provide customers with the ongoing support and resources they need in business. From Data-Analytics-as-a-Service (DAaaS) and Work-Force-Optimisation-as-a-Service (WFAaaS) to managed security with our 24/7 Security Operations Centre (SOC), we provide the support and services needed for the digital era.
Data-driven and insight led, FourNet define and deliver digital transformation solutions which enable our customers to deliver outstanding customer experience.
Get to know your customers better than ever, understand their frustrations and provide them with the means to interact with you the way they’d like.
Learn moreUnderstand your attack surfaces and vectors, secure your infrastructure and get expert support to manage and deal with your cyber threats.
Learn moreSecure the foundations of your business; Secure Infrastructure supports your hybrid workforce and guarantees the security, reliability and speed of your network.
Learn moreDrive your organisational capabilities, streamline communication channels and give your team the tools they need to drive brilliant results without limitation.
Learn moreFrom unmatched sector understanding, to award-winning service design and some of the UK's highest security cleared engineers. Working with FourNet gives you access to a host of resources to drive your business forward.
Our work is award-winning, being recognised for building the UK’s first ‘Dementia-friendly’ contact centre with Alzheimer’s Society. Whether it’s CX, security, or infrastructure, we’ll go the extra mile to help you meet your goals and raise the bar.
We understand the complexity of the sectors we work in, from regulatory pressure and budget constraints to customer experience challenges. Our team brings years of hands-on experience across enterprise, public sector and regulated markets, helping you make faster, better-informed decisions and avoid costly missteps.
We know that successful transformation depends on more than tools. We work with you to define what good looks like, challenge where needed, and focus on what delivers results. In one case, we saved a council nearly £1 million through better process and strategy - not more technology.
Whether you need private hosting, shared community platforms or hybrid cloud, our infrastructure is UK-based, resilient and built to meet the needs of highly regulated organisations. From our ANTENNA platform to Cabinet Office-grade data centres, we help you stay compliant and in control.
We’re on key public sector frameworks like CCS and G-Cloud, and offer flexible procurement models for commercial organisations. Whether you're buying through a framework or need a bespoke route, we make it easier to get started and reduce the risk of onboarding a new partner.
Our engineers and consultants hold some of the highest partner and security certifications in the UK. From vendor-specific expertise to SC and DV clearance, we’re trusted to work inside the most secure and regulated environments and we’re often the most accredited provider in the room.
Results That Raise Eyebrows
50%
Reduction in annualised agent costs
We optimised the contact centre, cutting the predicted FTE increase by half.
90%
Reduction in call wait times
We streamlined workflows and routing, enabling customers to reach the right person faster than ever before.
84%
More calls answered per paid hour
Through smarter scheduling and AI-driven insights, agents handled significantly more calls without increasing workload.
4,000
More customer queries resolved weekly
Automation and improved knowledge management empowered teams to resolve thousands more cases every week.
50%
Reduction in call abandonment rates
By reducing wait times and improving first-time resolution, fewer customers dropped out before speaking to an agent.
90%
CSAT score
Enhanced agent support tools and real-time guidance delivered a consistently excellent customer experience.
12%
Reduction in AHT
Intelligent call handling and process optimisation shortened call durations without compromising quality.
50%
Reduction in paid sickness
Better workload balance, streamlined processes, and supportive tools improved agent wellbeing and reduced absence.
We guide our customers through their most challenging times, migrating legacy estates and enabling scalability and adaptability through remote working and collaboration. We enable the safe adoption of new technologies from data science through to AI & automation and help customers deliver an outstanding experience for their customers and employees.
Learn MoreDelivering transformational change is more than just the technology; it is the expertise, support, and guidance of a trusted team that cares about the outcome. Our focus is on doing what is best to keep customers secure, agile and resilient to face whatever the future may bring.
Learn MoreFrom our investors to our employees, from every supplier choice we make to every project we deliver, we believe in making Responsible Business decisions.
We are committed to minimising our environmental impact and maximising the social impact of the projects that we deliver for our customers.
Delivering successful organisational change through a deep understanding of our key verticals.
ANTENNA from FourNet is a secure cloud-based communications service, developed in partnership with the Cabinet Office, hosted in UK Government data centres and purchased via the Crown Commercial Service.
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FourNet works with UK Housing Associations to deliver digital transformation strategies, that help them manage and improve customer contact. We enable the use of digital communication channels with residents, utilising automation and AI to deliver a better customer experience.
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FourNet delivers mission critical services to fire, police and ambulance services across the UK. We provide highly available contact centre solutions delivering 999 & 111 services to the public and back office solutions to support a flexible, agile workforce.
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Backed by the Welsh government, Connecting Wales is a framework which enables any Welsh public sector body to procure the latest communication, collaboration and contact centre capabilities via the cloud.
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FourNet's flexible cloud first utility sector solutions give you a 360 degree view of customers, enabling you to provide a seamless customer experience. We give your contact centre agents a single pane of glass view to provide exceptional customer service on a pay-per-user model meaning you can scale your resource to meet demand.
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FourNet delivers networking, security and collaboration solutions for some of the UK’s leading Universities, FE Colleges and Multi-Academy Trusts. Institutions require an adaptable, responsive and scalable way to deliver learning and the ability to respond to the ever-changing needs of the learning environment aligned with both immediate and longer-term goals.
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FourNet works with some of the UK's leading hospitals, health boards and ambulance services to deliver 999 and 111 contact centre solutions, communications and collaboration capabilities and secure network infrastructure.
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From financial services and insurance providers to legal and accountancy practices; FourNet deliver knowledge management solutions that enable professional services to efficiently and effectively serve their clients. Our collaboration and contact centre solutions are built with Knowledge Management at their heart enabling self-service and automation for simple tasks and effective sharing of knowledge between back-office, front-line and customer.
Learn MoreThe latest from FourNet
Latest News & Blogs
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