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Agile Cloud
Transition your communication & contact centre infrastructure to Agile Cloud
Take advantage of the latest technology features & capabilities and create a roadmap to the cloud for complex systems and legacy infrastructure; capitalise on existing investments.
Combining performance, security & feature-rich functionality
FourNet Agile Cloud combines the performance, security and feature rich functionality of a private cloud solution, with the scalability, simplicity and ‘Pay as you Go’ commercial model of a traditional public cloud deployment.
Benefits of Agile Cloud
Agile Cloud and Microsoft Teams integration
The rise of remote working in recent years has driven the exponential adoption of MS Teams within organisations across the globe, making it one of the fastest growing apps of the pandemic. Many organisations rolled out Teams as an effective way for their colleagues to communicate and collaborate in the new way of working forced upon us by the Covid-19 pandemic.
FourNet’s Agile Cloud integrates Teams collaboration capabilities with our best-in-class hybrid and contact centre solutions, enabling all employees to work seamlessly to improve the customer experience. As we now think about the future of work, and how we retain that level of communication and collaboration in more hybrid working practices, we have a range of MS Teams solutions to help you to make the most of the platform.
Add the ability to make and receive external calls to your Teams environment
Incorporate the communication and collaboration capabilities of Teams into the contact centre
Combine virtual and face to face meetings with a Teams Meeting Room
Measure productivity in the 'new normal' with Teams Data Analytics
Meet compliance and training needs with our Teams Call Recording solution
Agile Cloud & Microsoft Teams
Choosing the right offering
Inherently secure
Trusted by many
"The flexibility of Agile Cloud has allowed us to not only scale our resources as we need but gives us the ability to create a customer journey-driven experience, which means that we can communicate with our customers in the way that they choose, helping to improve satisfaction, loyalty, and retention."
Andy Parkinson
Programme Manager, Innogy Business Services
"Thanks to our resilience planning, we were able to mobilise our contact centre immediately and with relatively little pain other than the cultural change for our employees. Technology-wise the hard work had already been done by FourNet, so that when coronavirus restrictions came into force, we were very well prepared and switchover to remote working went extremely smoothly."
Andy Clark
Service Delivery Manager, Polygon Group
Sectors
Our ability to help our customers achieve their strategic goals relies on a deep understanding of the sectors in which they operate.