Agile Interaction Recorder

Meet your verification, compliance and training needs with Agile Interaction Recording

Agile Interaction Recorder (AIR) from FourNet allows you to record, store and play back all your calls, messaging and associated screen activity across all your Unified Communication and Contact Centre channels. AIR enables customers to seamlessly and cost effectively meet their recording and archiving requirements whilst providing a simple, user friendly interface to access recordings and manage training and coaching needs for agents.

How does it work?

With Agile Interaction Recorder (AIR) Teams recording, you can continue to enable call and screen recording to meet your verification, compliance and training needs best practice needs and seamlessly continue to deliver the best customer service you can, regardless of your location.

The AIR Teams BOT will register on your Teams server and record voice, video, and IM for selected, authorised MS Teams users.

The recordings and metadata are then stored to the AIR recorder platform, and can be filtered and played back, without compromising on the additional features and functions that users have grown to expect as standard from the AIR recorder.

AIR Teams recorder provides an effective upgrade path for existing AIR users, as well as a powerfully comprehensive recording solution that joins the FourNet product portfolio, that can be incorporated to their Teams environment, when required.

Need help optimising your MS Teams environment?

FourNet can advise on your current Teams implementation to help you to make the most of your investment and enhance your customer and colleague experience.

Benefits Of AIR Teams Recording

Retain Existing Investment and Development

Retain your existing recording equipment rather than potentially needing to invest in new solutions and retain all your development and integrations that you may have incorporated since implementation.

Meet Your Compliance Needs

By utilising AIR Teams recorder, you can easily verify information relay, maintain expectations and proactively deliver on continual improvements, to retain your compliance needs. AIR Teams Recorder only allows authorised users to access it's database and playback calls, so you can be sure that your remain compliant, at all times.

Provide Consistent Customer Experiences

Verifying how your employees deal with your customers on a regular basis by revisiting their Teams interactions will ensure that best practice is being considered and your customers receive the same high level of service delivery, during every interaction they have with your business, regardless of the location of your colleagues.

Effectively manage training and coaching needs

Use AIR Teams recorder to help identify appropriate coaching and training needs for your employees. Compile a library of real life scenarios, captured by the AIR Teams recorder, to provide a powerful method of identifying areas for improvement, that will have more of an impact and be relevant to their specific needs.

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