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Setting the Gold Standard in Supporting Vulnerable Customers
At FourNet, we’re redefining how organisations support vulnerable customers. With award-winning solutions, cutting-edge contact centre expertise, and a proven track record of delivering compassionate, innovative services, we help you build trust, meet regulatory standards, and make a real difference where it matters most.
Start Your Customer Vulnerability Transformation Today
Join our experienced Customer Experience Consultancy team for an interactive 4-hour workshop tailored to your organisation. Together, we’ll assess your unique customer needs, define what vulnerability means for your business, and explore the processes needed when identifying a vulnerable customer. We’ll also evaluate the risks and pressures your agents face, review your current processes, and outline a clear transformation roadmap; whether through technology enhancements or process improvements, to ensure you provide outstanding support for all.
What You'll Gain from a Vulnerability Workshop
Discover how our workshop helps you define vulnerability, streamline processes, ensure compliance, and empower agents; building a foundation for exceptional support and lasting customer trust.
A Tailored Understanding of Customer Vulnerability
Understanding vulnerability is a challenge as it varies widely across organisations and industries. Many struggle to identify and support at-risk individuals effectively. Our workshop helps define what vulnerability looks like for your business, equipping you to address diverse customer needs with precision and empathy in an ever-changing landscape.
A Clear Roadmap for Change
Inefficient processes often hinder organisations from delivering adequate support to vulnerable customers. With outdated systems or unclear workflows, gaps appear in service quality. This workshop provides actionable insights to assess your current processes and outline a transformation plan, ensuring seamless, scalable improvements in both technology and customer support practices.
Confidence in Regulatory Alignment
Navigating evolving regulations like the FCA’s Consumer Duty is a major concern for organisations. Non-compliance risks financial and reputational damage. Our expertise ensures you’re not only aligned with current regulatory standards but also ahead of changes, reducing risks while reinforcing trust through a culture of accountability and transparency.
Support for Agents on the Frontline
Agents face rising pressures from complex customer demands and sensitive situations. Burnout and inconsistent responses can affect service quality. This workshop focuses on empowering your agents with the tools, training, and processes needed to confidently manage vulnerability, improving both customer outcomes and agent satisfaction in high-stakes interactions.
Get in Touch
Complete the form below and a member of the Fournet team will be in touch to see how we can help
Award-Winning Vulnerability Support
Regulatory Compliance Experts
Supporting Agents